What are the responsibilities and job description for the Quality and Process Improvement Manager - Janitorial Services position at 21st Century Janitorial Services INC?
Overview
Qualifications:
21CJS Janitorial Services is a trusted provider of professional commercial cleaning solutions based in Little Rock, Arkansas. With over 21 years of experience in the industry, we specialize in delivering high-quality janitorial services to more than three million square feet of commercial and state office space daily. Our diverse client base includes high-profile buildings, medical facilities, retail stores, schools, industrial manufacturing sites, and government buildings, among others.
As a certified Minority Business Enterprise by the State of Arkansas and Mississippi, we are proud to be a leading minority-owned business and a recent nominee for Minority Business of the Year by The Little Rock Chamber of Commerce. Our commitment to excellence, customer satisfaction, and continuous growth has positioned us as one of the top providers in our field.
We are dedicated to creating lasting partnerships by offering flexible, client-focused solutions. Our team thrives on being client-obsessed, accountable, and always looking for ways to improve and innovate. At 21CJS, we are not just cleaning facilities – we are committed to enhancing the spaces where people work, heal, learn, and create.
As a company, we value integrity, quality, and teamwork. Our focus on employee development and operational excellence drives our success, and we are always looking for exceptional talent to help us grow and deliver outstanding service to our clients.
Job Skills / Requirements
Position Overview:
We are looking for a dedicated Quality and Process Improvement Manager to oversee and improve the quality of services provided across multiple facilities, as well as to drive process improvement initiatives. This role will be responsible for ensuring our janitorial services meet the highest standards and identifying areas for operational improvements. The ideal candidate will have a strong background in quality control, and process optimization, and will be comfortable reporting KPIs to our executive team.
We are looking for a dedicated Quality and Process Improvement Manager to oversee and improve the quality of services provided across multiple facilities, as well as to drive process improvement initiatives. This role will be responsible for ensuring our janitorial services meet the highest standards and identifying areas for operational improvements. The ideal candidate will have a strong background in quality control, and process optimization, and will be comfortable reporting KPIs to our executive team.
Key Responsibilities:
- Quality Control Management:
- Oversee daily quality control of janitorial services across all sites, ensuring compliance with company standards.
- Conduct regular inspections of facilities, identifying any areas of concern, and developing solutions to address these issues promptly.
- Monitor customer satisfaction and service performance.
- Process Improvement Initiatives:
- Lead process improvement projects, with a focus on increasing efficiency, reducing waste, and improving overall service quality.
- Collaborate with department heads to streamline processes and improve workflow efficiency.
- KPI Monitoring & Reporting:
- Track key performance indicators (KPIs) related to service quality, efficiency, and customer satisfaction.
- Prepare and present monthly and quarterly reports to the executive team, highlighting achievements, challenges, and recommendations for improvements.
- Use data-driven insights to support continuous improvement efforts across the business.
- Training and Development:
- Ensure all staff are trained on quality standards and best practices for janitorial services.
- Provide ongoing coaching and support to team members, helping them meet and exceed quality expectations.
- Travel & Fieldwork:
- Regularly travel within Little Rock and other Arkansas towns, including Camden and Bentonville, for site inspections, client meetings, and process improvement implementation.
- Be hands-on and self-driven in conducting facility inspections and audits.
Qualifications:
- Bachelor's degree in Business, Operations, Quality Management, or a related field (preferred but not required).
- Proven experience (2-3 years) in a quality control or process improvement role, ideally in the service industry.
- Strong understanding of key performance indicators (KPIs) and ability to report on and analyze performance data.
- Familiarity with janitorial services or facility management is a plus.
- Self-driven, proactive, and able to work independently.
- Strong communication and interpersonal skills, with the ability to work collaboratively across all levels of the organization.
- Ability to travel locally (within Little Rock and surrounding towns) as required.
- A keen eye for detail, problem-solving skills, and a passion for continuous improvement.
What We Offer:
- Competitive salary (up to $45,000 per year).
- Opportunities for professional growth and development within a growing company.
- A dynamic and supportive work environment.
- Travel reimbursement and company-provided tools for fieldwork.
Salary : $45,000
