Associate Client Support Representative (remote)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Job Description Summary

The Onboarding Marketing Consultant assists our clients by ensuring that they are getting the most out of their website and services. They must have a good foundational knowledge of website marketing and associated tools as well as a good understanding of website analytics. A successful candidate will be comfortable conveying these topics to an audience with a varying level of technological expertise.

This is a remote role where you will work off-site. Travel is limited and generally used for team learning and collaboration meetings.  

Job Responsibilities:

• Customer Relationship Management
• Maintain client relationships focused on customer satisfaction and retention
• Host product and application webinars and 1:1 consultations
• Create video training tutorials related to products and applications
• Educate clients on product and program enhancements
• Help Clients create & Maintain websites which include:
  • Search engine optimization discussions
  • Site updates/improvement suggestions
  • Analytics overviews
  • Compliance monitoring and management
• Create Corporate Client reports as needed
• Maintain and track communication with clients
• Support Helpdesk teams as needed
• Support Client Services Manager as needed
• Complete additional projects as assigned

Preferred Qualifications:

• Bachelor’s degree or equivalent experience preferred
• At least three years of customer service experience.
• Familiarity with websites, website hosting, HTML, CSS, JavaScript, and other web languages preferred.
• Experience with Salesforce or similar CRM systems
• Socially confident, comfortable speaking in public (small to large groups) and enjoy talking to others.

Skills/Competencies:

• Functional/technical skills such as Microsoft office suite, HTML, wysiwyg web editors, ticketing systems & email/chat platforms.
• Familiarity with website marketing solutions, analytics, and optimization.

• Strong organizational and logistical thinking skills with precise attention to detail
• Strong written and verbal communication skills
• Ability to work under tight deadlines

Must be flexible to work any of the below shifts:

• 7am to 4pm CST
• 8am to 5pm CST,
• 9am to 6pm CST
• 10am to 7pm CST

Salary range $20.00- $21.00 hourly. Bonus Eligible.  

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

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#Remote

Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.

Salary : $20 - $21