Senior Manager, Client Services (Hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

The Senior Manager, Client Services is responsible for exceeding client expectations with a demonstrated passion for building strong relationships and the proven ability to develop talent within their organization. The Senior Manager, Client Services will engage with internal and external parties to address all client needs in a professional and timely manner.  The ideal candidate for this role has a team player attitude, is self-motivated to delivering great results and has experience leading high performing teams.  This role requires a dynamic, highly organized, proactive individual; with a strong customer focus and is driven to exceed clients’ expectations.

We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you’ll be assigned to a Broadridge office and given the flexibility to work from home.

Job Functions/Responsibilities:

• Demonstrated experience coaching, mentoring, inspiring and developing extraordinary teams, while providing oversight and guidance to high-priority projects.

• Proven ability to forge and maintain strong client relationships through unparalleled support, exceptional service and value to drive client satisfaction.

• Experience in anticipating client needs and the facilitation of proactive communication to discuss opportunities that may help the client achieve their goals.

• In partnership with Operations, oversees the end-to-end onboarding of new/existing client projects, ensuring they are completed on time, and to the highest quality standards. Provides direction and support to internal teams to ensure the successful project execution.

• Ability to organize and prioritize critical activities and information to facilitate efficient decision-making. 

• Ensures the successful composition of mutual fund/ETF regulatory documents within client defined and SEC mandated SLA’s. 

• Deep subject matter expertise in the areas of regulatory document composition, SEC regulations and Broadridge systems.

• Partners with Account Management on new business opportunities.

Education/Qualifications:

• BA/BS required

• 5-7 years of experience leading a client service team supporting large, complex clients

• Document composition experience for mutual funds and/or ETFs

• Excellent written and verbal communication skills, with a strong attention to detail

• Self-motivator who can adapt/respond to different types of requests on-the-go

• Experience in a fast-paced working environment and the ability to multi-task, prioritize and manage time effectively

• Intellectual curiosity for learning new skills and tools

• Ability to bring new ideas and help implement more efficient processes

• Intermediate/Advanced skills with Microsoft Office, JIRA, and other tools/applications

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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.