What are the responsibilities and job description for the Bilingual Customer Service Representative position at 22 Group?
Our business is looking to expand our office environment by hiring a Customer Support Associate to join our team. We are based in the Bakersfield area and provides advanced growth opportunities for anyone looking to give back to their community. We assist individuals with cutting-edge technology and help customers on a day-to-day basis. Our driving force is not only the expansion of our company but the culture we build for our employees. We are currently exceeding our company’s goals for the year and are growing at an exponential rate. Our Customer Support team serves as the foundation of our business and the liaison between our customers and clients. What makes our Customer Support Associates stand out is their ability to have unmatched interpersonal skills and leave an ever-lasting impression. We are looking for a Customer Support Associate who has the utmost ability to work in a fast-paced environment and enjoys giving back to the community. Responsibilities for our Customer Support Associate : Develop relationships directly with the customer by being friendly, courteous, empathetic, and professional Provide education to customers on products and services we have to offer through in person interactions Guide customers through the enrollment process to ensure their qualifications and eligibility Work within a team environment and communicate effectively with both customers and team members Answering questions that may arise from customers and report directly to management if unsure Customer Support Associate Qualifications : Minimum of a High school diploma or equivalency 0-2 years of experience in customer service, enrollment, sales, retail, or community relations role is preferred Strong desire to help customers Capable of juggling multiple tasks and problem-solving Engaging and enthusiastic demeanor Being bilingual is a plus, but it is not required to qualify for the position This position will involve in-person collaboration with various departments within our organization and we are looking for candidates who can reliably commute to and from our office in Bakersfield, CA. If chosen for the position, the ideal candidate would be available to start within 2 weeks of receiving an offer. #LI-Onsite Powered by JazzHR