What are the responsibilities and job description for the Medical Collections Associate position at 2210 Martha Street Associates LLC?
We are seeking a detail-oriented and motivated Medical Collector. The ideal candidate will be responsible for managing patient accounts, ensuring timely collection of outstanding balances, and maintaining accurate records. This role requires a strong understanding of medical billing processes, coding, and terminology to effectively communicate with patients and insurance companies.
Duties
- Runs statements for each location monthly, determines claim was processed correctly and patient was advised of amount due and sends invoices as applicable.
- Makes outbound calls to patients to determine why payment has not been made. Responds to inbound calls to process CC, payment plans, and troubleshoot patient questions/complaints.
- Responsible for accurate and timely posting of patient payments balancing deposit report to payment sheet.
- Reviews payment logs for accuracy and updates deposit dates.
- Attempts to resolve any discrepancy and notify Supervisor of any recurrent issues. Reviews accounts and preps for collection approval from Regional Managers.
- Sends all necessary documentation to Collection Agency for approved claims.
- Provide monthly status reports or recommended write offs to Management.
- Updates system immediately when balances have been satisfied.
- Identify any credit card denials and contact patients to ensure continuation of payment
- Preparing statements for patient invoices, keeping records of collection and status of accounts
Requirements:
- Previous experience collecting with insurance and or patient billing
- Knowledge of Insurance processes and EOB’s to effectively communicate with patients on their balances
- Familiarity with medical terminology to effectively communicate with healthcare professionals and patients.
- Proficient in Microsoft Excel
- Excellent organizational skills with attention to detail for maintaining accurate records.
- Strong communication skills, both verbal and written, for effective patient interaction.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Strong problem-solving skills
Job Details:
- Full Time: M-F
- Pay: $18.00-$20.00
- Job Type: On-site
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $18 - $20
