New Patient Coordinator

What Patient Scheduler contributes to Cardinal Health

Practice Operations Management oversees the business and administrative operations of a medical practice.

The New Patient Coordinator – Appointment Scheduling position is responsible for scheduling new patient appointments in the appropriate software program. The position also processes related paperwork, makes the initial request for a referral and for necessary medical records, and may be expected to perform other clerical work.

Responsibilities/Essential Functions:

· Answers all incoming phone calls for new patient appointments in a timely and courteous manner.

· Schedules / reschedules new patient appointments in a timely and efficient manner.

· Effectively handles initial conversations with patients regarding financial matter with tact and diplomacy, ensuring the highest level of confidentiality.

· Requests initial referral / authorization and medical records for new patient packets. Prepares and mails thank-you letters and new patient packets in a timely and professional manner.

· Continually updates patient chart information for expired, PRN, and discharged patients, and provides list to billing office in a timely manner. Effectively maintains manual files on patient status changes and notes in chart if patient is in a skilled nursing facility.

· Accurately processes and closes accounts for new patients not presenting for treatment.

· Effectively participates in marketing / outreach efforts to referring physician offices and outside office staff.

· Ensure plants / flowers are ordered for expired patients, as appropriate.

· Accurately updates forms for department and orders supplies as needed.

· Cross-trains in all other New Patient Department positions; maintains a strong working knowledge of each position.

· Effectively performs other clerical duties as assigned.

Experience, Qualifications/Education:

· High school diploma or equivalent required

· Zero to two years related work experience or training; strong customer service background, preferably in healthcare environment Strong customer service background, preferably in health care environment Experience with orientation and training

· Knowledge of computer/telephony support, preferably in a health care environment

· Excellent verbal communication skills

· Competence with computer processing functions and other standard office equipment

· Ability to manage and prioritize multiple tasks

· Ability to calmly and professionally resolve customer issues with diplomacy and tact

· Ability to work independently with minimal supervision

· Strong organizational skills

Location:

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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