Pharmacy Support Analyst

What Individualized Care contributes to Cardinal Health

Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external customers.
The primary purpose of this position is the application to medication assistance programs on behalf of patients utilizing Atrix Assistance software to drive cost containment within a health system account. The goal is to offset patient medication financial responsibilities by enrolling qualifying patients into manufacturers’ Patient Assistance Programs, Copay Assistance Programs, and Grants/Foundations.

This is an onsite position working out of a health care facility in Lexington, KY and supporting additional sites remotely.

This is a full time position, 40 hours/week. Tentative schedule would be Monday-Friday 7AM-3:30PM, no weekends. Scheduled is based on availability

Responsibilities:

• Recover drugs that are administered or dispensed to indigent patients without third party prescription coverage
• Build relationships with and act as liaison to physicians, patients and pharmaceutical companies regarding program systems and processes
• Answer questions regarding the Cardinal Health policies and procedures related to the reimbursement program
• Routinely visit key contacts within the health system to ensure high level of service and assist in program participation
• Maintain daily contact with patients, nurses, physicians, social services, pharmacy personnel, drug sales reps and pharmaceutical companies
• Discuss medication options with physician and patient based on accessibility and availability (outpatient environment)
• Answer pharmacy’s questions regarding day-to-day operational issues, product/vendor information
• Manage and process applications to pharmaceutical manufacturers’ Patient Assistance Programs for recovery of drugs administered/dispensed to indigent patients without third party coverage
• Manage and process applications to pharmaceutical manufacturers’ Copay Assistance Programs and Grants/Foundations for reimbursement of out of pocket costs
• Educate physician, patient and drug companies on program mission, guidelines, requirements and appropriate referral
• Extensive patient education/counseling to determine eligibility for assistance
• Identify and resolve rejected applications, including accessing comparable drug regimen
• Refer patients that do not qualify for programs to other outside assistance. I.e. local charities
• Manage drug recovery application process
• Monitor and track value of drugs recovered for billing and reporting processes
• Maintain security and confidentiality of patient information

Qualifications

• 5-7 years of work experience in customer service, pharmacy operations, sales or purchasing exposure preferred
• Above average organizational skills
• Strong analytical skills
• Must be self-motivated and have the ability to understand and follow instructions
• Strong Microsoft Office skills (Excel, Word, Outlook)
• Strong written and verbal communication
• Able to work independently and solve problems on behalf of Cardinal and the customer
• Must be able to prioritize work to maximize job effectiveness
• Excellent interpersonal skills
• Strong ability to work under pressure and meet deadlines
• Must be detail oriented with strong follow-up skills
• Strong telephone presence/etiquette
• Better than average layman’s knowledge of various medications, medication classes, medical ailments and standard treatments
• Knowledge of hospital and clinic operations, preferred
• Experience working in a high volume, dynamic (changing) environment, preferred
• Experience working with the public in a healthcare environment, preferred
• Experience with low-income/special needs public is preferred
• Experience with social programs and/or charitable organization is preferred
• Experience with the Epic Systems medical software is preferred

What is expected of you and others at this level

• Applies basic concepts, principles and technical capabilities to perform routine tasks
• Works on projects of limited scope and complexity
• Follows established procedures to resolve readily identifiable technical problems
• Works under direct supervision and receives detailed instructions
• Develops competence by performing structured work assignments

Anticipated hourly range: $22.70-$29.25

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 4/5/2025*if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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Salary : $23 - $29