Customer Service Specialist with Italian

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Meaningful Work From Day One

This position will be responsible for providing reliable and professional customer care throughout the entire customer experience. This includes order taking, record management, processing invoices, order administration as well as managing customer complaints and customer product allocation. The person in this role will be an exceptional team worker and great communicator with an aptitude for providing quality service to all of Brown Forman’s customers.

This is an office/hybrid role - 4 days a week in the office.

What You Can Expect

1.    Customer Service:

●    Act as key contact for enquiries from customers and other departments (e.g. Sales and Marketing)
●    Build strong relationships with external contacts of Brown-Forman’s customers
●    Cooperate and exchange information with the logistics provider regarding  customer requests, orders or any logistics issues
●    Working with internal accounting team to ensure proper credit control

2.    Order Management
●    Receive and process orders for customers through SAP
●    Evaluate and manage specific orders (e.g. orders on hold)
●    EDI management and workflow (EDI exception failures)
●    Cooperate with Brown-Forman’s sales force, providing and exchanging information on customers, discounts and stock situations
●    Tracking possible discrepancies regarding deliveries to customers and processing order corrections
●    Processing orders from internal customers for promotional requirements
●    Take an active role in solving any problems linked to the delivery of orders
●    Managing customer complaints/returns including issuing the related credit notes
●    Assisting with the management of customer product allocation

3.    Project Work
●    Actively participate in ad hoc project work with the aim of improving Brown-Forman’s service to its customers

What You Bring to the Table

●    Minimum 1-2 years relevant experience in customer service
●    Bachelor's degree or equivalent education
●    Strong interpersonal skills; able to develop and maintain effective working relationships with all levels of internal and external contacts and with diverse cultures
●    Experience working with a supply chain system ideally SAP
●    Experience of successful related work within a changing environment
●    Demonstrated ability to make decisions independently based on logical assumptions and factual information
●    Prior experience in wine and spirits or luxury FMCG industries

What Makes You Unique

●    Fluent in English and Italian

●    Superior communication skills (influencing, listening, presentations, written)
●    Ability to build strong relationships at all levels with strong stakeholder awareness 
●    Collaborative team player, with conflict management skills
●    Excellent time management skills
●    Tenacious and ability to tolerate stressful situations
●    Adaptable, flexible and resilient 
●    IT literate - MS Office applications & Google applications

Who We Are

We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.

What We Offer

Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.

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