Elavon Gateway Support Technician

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. Elavon is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Job Description Highlights - Provides quality support to users by responding to end user inquiries and resolving problems associated with telecommunications networks, computer hardware and core business applications. - Isolates problem source and works with the internal telecommunications, system operations, application development and vendors to resolve problems. - Follows up with users to ensure problem resolution. - Develops and maintains documentation of all activities. -This is a REMOTE ROLE Basic Qualifications - High school diploma or equivalent - Six months to one year of experience in the telecommunications or applications programming field or job-related experience Preferred Skills/Experience - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications - Basic knowledge and understanding of the technical aspects of telecommunications equipment, systems and vendor capabilities - Ability to manage multiple tasks/projects and deadlines simultaneously - Good verbal and written communications skills Work Environment: · You will have performance standards that are set by senior leadership. · You will receive coaching both one on one and side by side frequently from your manager. Core values: By practicing these values, we continue to meet the challenge of being a leading service provider in the banking industry. · We do the right thing – We act ethically, honestly and with integrity. · We power potential – We champion and encourage potential in our customers, each other and our communities · We stay a step ahead – We value continuous improvement over fast growth, because bigger isn’t better: Better is better. · We draw strength from diversity – Diversity, inclusion and collaboration aren’t just policies- they’re defining characteristics of our culture. · We put people first – We invest in enhancing the skills and knowledge of our employees to create great experiences for our customers. What we offer: · Shift differentials and varied schedules available · Paid training and development opportunities · Competitive wages and performance-based bonus opportunity · Comprehensive benefits package including Medical, dental and vision plans. Paid vacation to help you recharge, ten paid holidays every year, Tuition reimbursement, Maternity and paternity leave, 401(k) plan with company match. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company. Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours): Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law EEO is the Law U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $22.69 - $24.96 This is an Elavon posting. Elavon is a part of the U.S. Bank family. Our 74,000 employees work across departments to help our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world turn their dreams into reality. Our employees are empowered to create change and drive our future, and we pride ourselves on diligently and ethically upholding U.S. Bank’s best-in-class financial record and legacy of more than 150 years in banking. Most importantly, we put people first, cultivating and treasuring meaningful relationships with the customers we serve, the colleagues we support and the communities where we live and work.

Salary : $20 - $23