Gateway Support Technician (Remote US Based)

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. Elavon is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Job Description Provides quality support to users by responding to end user inquiries and resolving problems associated with telecommunications networks, computer hardware and core business applications. Isolates problem source and works with the internal telecommunications, system operations, application development and vendors to resolve problems. Follows up with users to ensure problem resolution. Develops and maintains documentation of all activities. Basic Qualifications - High school diploma or equivalent - One to two years of experience in the telecommunications or applications programming field or job-related experience Preferred Skills/Experience - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications - General knowledge and understanding of the technical aspects of telecommunications equipment, systems and vendor capabilities - Ability to manage multiple tasks/projects and deadlines simultaneously - Good verbal and written communications skills Work Environment: · You will have performance standards that are set by senior leadership. · You will receive coaching both one on one and side by side frequently from your manager. Core values: By practicing these values, we continue to meet the challenge of being a leading service provider in the banking industry. · We do the right thing – We act ethically, honestly and with integrity. · We power potential – We champion and encourage potential in our customers, each other and our communities · We stay a step ahead – We value continuous improvement over fast growth, because bigger isn’t better: Better is better. · We draw strength from diversity – Diversity, inclusion and collaboration aren’t just policies- they’re defining characteristics of our culture. · We put people first – We invest in enhancing the skills and knowledge of our employees to create great experiences for our customers. What we offer: · Shift differentials and varied schedules available · Paid training and development opportunities · Competitive wages and performance-based bonus opportunity · Comprehensive benefits package including Medical, dental and vision plans. Paid vacation to help you recharge, ten paid holidays every year, Tuition reimbursement, Maternity and paternity leave, 401(k) plan with company match. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company. Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family. Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com. EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $26.68 - $29.35 This is an Elavon posting. Elavon is a part of the U.S. Bank family. Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire. U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. Our 74,000 employees work across departments to help our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world turn their dreams into reality. Our employees are empowered to create change and drive our future, and we pride ourselves on diligently and ethically upholding U.S. Bank’s best-in-class financial record and legacy of more than 150 years in banking. Most importantly, we put people first, cultivating and treasuring meaningful relationships with the customers we serve, the colleagues we support and the communities where we live and work.

Salary : $20 - $27