What are the responsibilities and job description for the Customer Service/Purchasing Coordinator (Manufacturing) position at 22nd Century Technologies, Inc.?
Job Title: Customer Service/Purchasing Coordinator (Manufacturing)
Location with zip code: 12350 N. Vistoso Park Road, Oro Valley, AZ - 85755
Duration: 6 Months (CTH
Shift: 1st (Monday to Friday)
Note: 2 - 4 years of direct Customer facing experience; demonstrated prior experience in Customer Service, Inside Sales, Account Management, and/ or Supply Chain Management, preferably in Aerospace industry
Job Description:
About our Company: -
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000 people including 600 Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115 Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80 commercial clients.
Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.
“22nd Century Technologies is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply."
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Location with zip code: 12350 N. Vistoso Park Road, Oro Valley, AZ - 85755
Duration: 6 Months (CTH
Shift: 1st (Monday to Friday)
Note: 2 - 4 years of direct Customer facing experience; demonstrated prior experience in Customer Service, Inside Sales, Account Management, and/ or Supply Chain Management, preferably in Aerospace industry
Job Description:
- Serves Customers by providing product and service information; resolves product and service issues; acts as primary liaison between Securaplane and Customer base. Work directly with Customers to generate product and service orders. This position supports a number of critical Customer business workflows such as, Order management process from quote to shipping; Customer issue resolution focused on customer deliveries through payment, and Contract and business compliance with knowledge of trade export compliance. Covers production and repair related processes and procedures.
- Able to provide excellent Customer Service through communication and problem solving to include but not limited to quick response to Customer inquiries (calls and e-mails), using resources as required to ensure customer satisfaction.
- Provide the main line of communication between Securaplane and Customer for all Customer Service-related items.
- Administer Customer web-based portals as required to support the disposition of returned goods and associated transactions such as debit / credit administration, corrective action response and closure of open actions within portal. Conduct data entry and reporting within portal applications.
- Coordinate with relevant Securaplane departments to resolve and close actions within portal database.
- Work with Customer to generate orders and secure purchase orders.
- Act as liaison between Securaplane departments (Sales, QA, Repair and Overhaul, Production, Finance) to ensure timely responsiveness to the Customer.
- Coordinate corrective action (technical and commercial) with Secure plane departments for routine
- Support Customer related issues and complaints.
- Able to establish priorities based on Customer needs and contractual requirements.
- Able to review and communicate warranty and repair policies to Customers.
- Establish and track key Customer performance metrics and work toward continuous improvement.
- Resolve product or service problems by clarifying the Customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommend potential products or services to management by collecting Customer information and understanding (Voice of the Customer).
- Be a Customer advocate; maintain effective, proactive communication with Customers to ensure timely
- Other responsibilities as assigned.
- Regular, consistent and punctual attendance is required.
- May need to work nights and weekends, variable schedule(s) and additional hours as necessary.
- Approximately 80% sitting and 20% standing/walking about in-door Company facilities.
- Lift and Carry up to 40 lbs.
- Use head and neck in static position, looking up/down and side-to-side.
- Perform light lifting from floor, table and shelf.
- Push and pull carts or mobile tables, loaded and unloaded.
- Minimal: heavy lifting from floor or higher, bending, twisting, climbing, lifting arms above shoulders, kneeling.
- Minimal: exposure to excessive noise, hazardous chemicals, hazardous equipment, uneven walking surfaces.
- Typing with computer and keyboard.
- Education: Post-secondary degree or equivalent combination of relevant education and work experience that will allow successful performance of job expectations.
- Certifications: N/A
- Years of Experience: 2 - 4 years of direct Customer facing experience; demonstrated prior experience in Customer Service, Inside Sales, Account Management, and/ or Supply Chain Management, preferably in Aerospace industry.
- Experience in, or ability to decipher contracts, regulations, and procedures; previous experience with contract administration is preferred.
- Experience with high telephone usage and proper telephone etiquette.
- Knowledge of FAA, FAR, DFAR, (Federal Aviation Administration / Federal Acquisition Regulation / Defense Federal Acquisition Regulation) desirable.
- Strong working knowledge of Microsoft Suite applications; Word, Excel, PowerPoint, Outlook a must.
- Web-based applications and system administration experience; direct Customer portal experience desirable.
- Demonstrated ability to work at all levels of Customer organization.
- Outstanding interpersonal skills; positive attitude and outlook.
- Flexible, open-minded listener / learner.
- Excellent Communicator (verbal and written) / strong team player; ability to work on cross functional teams.
- Analytical, fact-based problem solver.
- Able to perform in a multitasking, fast paced environment.
About our Company: -
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000 people including 600 Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115 Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80 commercial clients.
Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.
“22nd Century Technologies is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply."
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
