What are the responsibilities and job description for the Customer Service Representative/Development Services Representative position at 22nd Century Technologies, Inc.?
Title: Customer Service Representative/Development Services Representative
Location: Ocala FL 34471
Pay Rate: $16.06/Hour on W2 without benefits
Duration: 7 months
Shift Timing (Day/ Evening/ Night): First Shift
Job Description:
About our Company: -
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000 people including 600 Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115 Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80 commercial clients.
Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.
“22nd Century Technologies is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply."
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Location: Ocala FL 34471
Pay Rate: $16.06/Hour on W2 without benefits
Duration: 7 months
Shift Timing (Day/ Evening/ Night): First Shift
Job Description:
- This position provides a high level of customer service and routine technical support to citizens and the staff of the Growth Management and Community Development Services Departments. Reports to the Department Director or Designee.
- A high volume of direct customer service is performed to the general public, contractors, engineers and developers, in person, by telephone, email and written correspondence.
- Greets all customers entering the second floor of the CSC Building, answers general questions and then directs them to the appropriate staff. Demonstrates appropriate conflict management skills when assisting irate or unreasonable callers or customers. Respects human diversity and responds professionally in all situations.
- Keeps abreast of all daily scheduled meetings that will take place on the second floor of the CSC in order to direct attendees appropriately.
- Primary position to answer phone calls coming in to the Building Division. Screens and routes calls, takes messages and schedules building inspections. Must be able to communicate clearly and concisely in a pleasant modulated voice, with sensitivity to the needs of others in all aspects of written and spoken communications.
- Assists with the annual licensing renewals. Updates contractor's workers compensation and liability insurance. Updates the Department of Business & Professional Regulation (DBPR) information. Accepts red tag fee payments. Uploads scanned building plan images into the City's record management system.
- Distributes mail, copies and scans paperwork and building plans, and prepares forms for Growth Management and Community Development Services.
- Establish and maintain effective working and professional relationships with employees, supervisors, other city departments, and the general public.
- Performs other work as assigned.
- High school graduate or G.E.D. with a minimum of two years' experience in customer service dealing with the general public that includes telephone/switchboard operations, use of office equipment, and cashiering or an equal combination of training, education and experience.
- Ability to follow written and oral instructions.
- Ability to communicate effectively, verbally and in writing.
- Ability to remain calm in stressful situations.
- Must have strong organizational skills, working knowledge of Microsoft Outlook and basic computer and math skills.
- A valid Florida Operator's Driver's License is preferred.
About our Company: -
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000 people including 600 Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115 Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80 commercial clients.
Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.
“22nd Century Technologies is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply."
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Salary : $16
