What are the responsibilities and job description for the Desktop Supervisor position at 22nd Century Technologies, Inc.?
Job Title: Desktop Supervisor
Duration: Long Term Contract
Location: Dallas, TX, 75202
Job Description:
About our Company: -
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000 people including 600 Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115 Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80 commercial clients.
Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.
“22nd Century Technologies is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply."
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Duration: Long Term Contract
Location: Dallas, TX, 75202
Job Description:
- We are seeking an experienced, hands-on Helpdesk Manager to lead our dynamic desktop support team serving 7,000 users.
- The ideal candidate will have proven experience in queue management, VIP support,
- Asset Management and leading technical teams in fast-paced environments.
- 3 years of IT Asset Management experience at an Enterprise level.
- A Certification with 2 years in desktop support experience to include configuration, maintenance, deployment and repair of software and computer assets, user account maintenance, data backup, and inventory move/add/change procedures.
- Personal vehicle use is a part of this role, and will be reimbursed at standard State mileage rates.
- This role will complete a site-wide inventory for Dallas County, interfacing with points of contact to efficiently and professionally conduct site visits and notify of upcoming contacts to the userbase via phone and other communication methods.
- Measure and analyze performance of asset technicians conducting inventory, ensuring efficiency, accurate record completions, and managing the flow of inventory data.
- Apply computer lifecycle and software standards per Dallas County policy.
- Ensure completion of work orders in the ITSM/ITAM Ivanti ticket management system.
- Update asset status and assignment in the ITSM/ITAM Ivanti ticket management system.
- Supervises, schedules, and leads asset technicians to deploy hardware and software installations per Dallas County procedure.
- Monitors asset management ticket workload, purchase orders, receiving, stock processing, and asset deployments.
- Apply computer imaging and required software installation per Dallas County guidelines.
- Experience with Ivanti (or equivalent) ITSM/ITAM software.
- Excel proficiency to include tables, pivot tables, various formula functions, and ability to digest and disseminate data.
- Effective at building and maintaining cross functional relationships.
- Well organized, detail oriented, and able to work in a high-volume high-energy environment.
Education:
- Bachelor's degree preferred.
- A Certification required.
- ITIL Certification required.
- IAITAM certification (CHAMP/CAMP/CITAD) preferred.
About our Company: -
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000 people including 600 Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115 Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80 commercial clients.
Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.
“22nd Century Technologies is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply."
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
