What are the responsibilities and job description for the IT Technician position at 22nd Century Technologies, Inc.?
Duration: 6 Months (Possible extension)
Shift: Monday – Friday 1St shift
Pay Rate: $18/hr. on w2 without benefits
Summary:
About our Company: -
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000 people including 600 Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115 Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80 commercial clients.
Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.
“22nd Century Technologies is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply."
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Shift: Monday – Friday 1St shift
Pay Rate: $18/hr. on w2 without benefits
Summary:
- Incumbents in this classification are responsible for providing on-site and remote technical support for personal computer users. Provides 24/7 support for all hardware and software problems. Work is performed with limited supervision.
- Incumbents may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
- Provides technical support to computer end users over the phone and in person; processes and responds to requests for computer repair, upgrade, and maintenance.
- Performs routine network systems checks to ensure functionality; troubleshoots telecom links and network connectivity issues and configures the network to design specifications.
- Maintains records for computers and assigned users and maintains records of customer service calls and services.
- Performs administrative tasks related to computer operations which may include maintaining user profiles; setting up and resetting usernames and passwords; locking accounts; maintaining tape libraries and/or performing other related activities.
- Trains employees on processes and procedures of computer usage. Installs, maintains, repairs, upgrades, and sets up operating systems, computers, peripheral devices, software applications, wireless networks, and accessories, including printers, keyboards, scanners, monitors, and/or other related equipment.
- Troubleshoots hardware and system connectivity issues; researches computer-related problems; documents issues and solutions.
- Researches and communicates costs associated with new PCs, laptops, servers, and printers; reviews and approves requisitions for the purchase of applicable equipment and software, ensuring compliance with applicable guidelines.
- Monitors and maintains applicable inventory; orders parts and supplies from vendors; processes incoming items and prepares for transfer and set up at applicable internal locations.
- Uses, carries and answers cell phones for business purposes as determined by the assigned job duties and the department head.
- Performs other duties as assigned
- High School Diploma or GED, supplemented by vocational/technical training in Computer Science and two (2) years of previous experience involving computer software user support and customer service sufficient to successfully perform the essential functions of this job.
- Valid Tennessee Driver's License
- CompTIA A Certification
- MCDST Certification preferred.
- Knowledge of personal computer hardware and software, applicable operating systems, networking principles, network design and operation principles and concepts, technology security models, basic computer networking principles telecommunications equipment, and customer service principles.
- Skill in prioritizing and assigning work.
- Replacing computer components, and performing basic programming of computers and networks.
- Using computers and related software applications.
- Providing customer service, repairing, and maintaining personal computers.
- Troubleshooting system connectivity issues; checking systems for functionality; maintaining, setting up, and supporting computer peripheral devices; setting up applications on computers and servers; documenting computer problems and solutions; reading and interpreting technical manuals and communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc.
- Sufficient to exchange or convey information and to receive work direction.
- Positions in this class typically require stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, seeing, and repetitive motions.
- Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Incumbents may be subjected to electrical currents.
About our Company: -
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000 people including 600 Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115 Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80 commercial clients.
Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.
“22nd Century Technologies is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply."
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Salary : $18
