ServiceNow Organizational Change Manager

Job Title: ServiceNow Organizational Change Manager

Location: Raleigh, NC - 301 Hillsborough St Suite 1300 27603 Hybrid

Duration: 36 month contract will be extended

Shift Timing (Day/ Evening/ Night): Day 9am-5:00pm, Monday-Friday

Pay Rate: $60.28.00/Hour on w2 without benefits

Role & Responsibilities:

• Develop and lead a comprehensive testing strategy across all phases of the SDLC functional, regression, integration, performance, and user acceptance testing (UAT).
• Define and manage detailed test plans, test cases, and scripts aligned with business requirements and ServiceNow best practices.
• Own the end-to-end testing process, including defect triage and resolution, in coordination with developers and business analysts.
• Leverage ServiceNow Automated Test Framework (ATF) and other tools to streamline and scale test automation.
• Partner with business teams to facilitate effective, engaging UAT sessions; capture actionable feedback and translate it into quality improvements.
• Report progress, test metrics, risks, and quality status to project leadership and key stakeholders.
• Maintain adherence to internal standards, security policies, and ServiceNow governance.
• Keep pace with ServiceNow releases and best practices, continuously improving testing capabilities.
• Mentor team members and end-users on testing best practices and ATF usage.
  

Required Qualifications:

• Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field Strong grasp of ServiceNow modules and platform functionality.
• Experience with ServiceNow ATF and test management tools (e.g., Zephyr, qTest, TestRail).Proven success designing test cases for functional, regression, and integration testing.Hands-on experience with API testing (REST, SOAP).Familiarity with various development methodologies: Agile, Scrum, Waterfall, and Kanban.
  Skilled at coordinating and facilitating UAT, including stakeholder communication and training.

Preferred Qualifications:

• ServiceNow certifications: CSA, Implementation Specialist, or Application Developer.
• Experience with ServiceNow's Test Management module.
• ISTQB or Certified Agile Tester (CAT) certification.
• Background in cloud or managed services environments (MSP experience a plus).
• Familiarity with Salesforce, ITSM, or ITIL frameworks (ITIL v3 or v4 certification desirable).
• Experience with load/performance testing tools.

About our Company: -

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000 people including 600 Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115 Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80 commercial clients.

Recognized among Best Company to Work For by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.22nd Century Technologies is an Equal Opportunity Employer" and s & all other parties authorized to work in the US are encouraged to apply."

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.