What are the responsibilities and job description for the East Bay Territory Manager position at 23 Bottles of Beer, LLC?
Russian River Brewing Company is hiring an East Bay Territory Manager to join our amazing sales team! This position is responsible for managing all RRBC accounts in the counties of Napa, Marin, Alameda, and Contra Costa, as well as additional territories as assigned. Primary duties include account management, with a focus on increasing sales, identifying, and securing potential new account partners, and strengthening our presence within our existing footprint. This role also involves cultivating strong relationships with account partners while maintaining Russian River Brewing Companys standard for quality and freshness. Candidates must reside within the assigned territory. DUTIES AND RESPONSIBILITIES The following reflects managements definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time. Establish and maintain strong relationships with RRBCs valued account partners. Visit on- and off-premise account partners at least three days a week with the requirement to visit all active accounts each quarter. Monitor and analyze sales data and market trends to accurately schedule your route efficiently. Log account visits and company-approved expenses in CRM daily. Respond promptly and professionally to customer feedback, complaints, and inquiries. Collect orders from account partners, enter them into Encompass, and coordinate with the warehouse and driver team to create efficient delivery routes. Be available to drivers and the driver supervisor throughout the day for any delivery or account-related questions. Work with the AR team to collect payments and ensure ABC compliance. Submit weekly and monthly sales and activity reports. Regularly audit on- and off-premise accounts for quality assurance. Follow up on complaints and ongoing issues such as bootlegging, beer mishandling, or other quality control, or legal concerns. Observe and comply with all state and federal laws regarding the sale, sampling, merchandising, and promotion of RRBC products. Represent RRBC at festivals and events. Prepare and deliver presentations to sales teams. Embrace and communicate RRBCs company culture. Perform all other duties, as assigned. KNOWLEDGE, SKILLS, AND ABILITIES Craft beer / wine / spirit / food enthusiast; Cicerone certification a plus Experience with Encompass or another RAS a plus Experience with Lilypad or another CRM programs a plus Principles and processes for providing excellent customer service Business math and its application to distribution techniques Effective time management and organization skills Excellent communication skills Good judgment with the ability to make timely and sound decisions Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm Use common sense in all daily activities Work as a team member Maintain a high level of attention to detail
