What are the responsibilities and job description for the Customer Service Assistant position at 23GlobalMarketing?
Customer Service Assistant
Calling all customer service representatives, customer service assistants, customer centered individuals…
We have a number of new events that we are organising for our newest clients, We need to enhance and diversify our customer service team with enthusiastic and driven individuals to join us as our newest CSR’s immediately in order to provide the best team possible.
Customer service training is provided, so no experience nor degree is required (though always welcomed)! People from a retail or hospitality background tend to excel in this role because they’re able to put a lot of their existing skills to use in a new environment!
Company Perks:
- Great work and team environment
- Training is provided
- Travel Opportunities
- Excellent social calendar
- Compensation / Pay: $32,550 - $38,550 including base pay and commissions.
CSA Job Description
As a CSA, you will represent our company by providing product/services information, answering questions, and processing point of sale transactions. The best CSAs are genuinely excited to help customers using all skills available. The goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. A breakdown of your general duties include but are not limited to:
- Event based customer service
- Generating new sales leads and attracting new customers
- Identifying and assessing customers’ needs
- Building sustainable relationships and trust with customers through open and interactive communication
- Provide accurate, valid and complete information to give the customers the best deal possible
- Meet personal/customer service team sales targets
- Document customer information
CSA Requirements:
- Full time availability is ideal, but we can accommodate a handful of part-time options
- Retail sales, hospitality, customer service or similar customer-oriented work experience is helpful, but not necessarily required
- A positive attitude and ability to maintain composure is expected. Our clients have a reputation to maintain and we need to live up to their standards
- Local applicants able to start work within 2 weeks time are ideal, but we will consider other notice periods and circumstances
For more information or for immediate consideration; send your resume today! All applications will be reviewed, but only successful candidates will be contacted (keep an eye on your missed calls and email messages so you don’t miss out!)
Salary : $32,550 - $38,550