Field Operations & Cleaner Training Coordinator

Field Operations & Cleaner Training Coordinator
Location: Bellevue, WA

Job Type: Full-time

Preferred: Driver’s license and ability to travel between job sites

About Our Company – 24/25 CLEANERS

24/25 CLEANERS is a fast-growing, customer-focused residential and commercial cleaning company based in Bellevue, WA. We specialize in standard, deep, move-in/out, and recurring cleanings, and we proudly serve clients throughout the Seattle metro area.

We’re committed to delivering outstanding results, providing a supportive environment for our cleaning teams, and continuously improving our operations through innovation, teamwork, and service quality.

As we grow, we are seeking passionate and reliable team members who believe in excellence, integrity, and strong team spirit.

Key Responsibilities

Training & Cleaner Support:

Train new cleaners both in-office and on-site (residential & commercial properties)

Develop and lead structured training programs (online and in-person)

Monitor cleaner performance and provide re-training as needed

Create and manage checklists for different service types (standard, deep, move-out)

Record and maintain video/photo-based training tools for consistent learning

Assist with questions related to job access, cleaning procedures, and client-specific preferences

Support cleaners with route issues, supply shortages, and communication gaps

Quality Control:

Perform in-person inspections of completed jobs to ensure company standards

Collect before/after photos and ensure they are uploaded properly into company CRM

Handle customer complaints or dissatisfaction — offer resolution, schedule re-cleans if necessary

Communicate directly with clients to gather feedback and provide a positive experience

Track and evaluate cleaner KPIs: speed, quality, customer feedback, and job retention

Coach and support cleaners on performance improvements through ongoing guidance

Team & Operations Support:

Assist Branch Manager with dispatching and managing daily job schedules

Help organize and conduct onboarding processes for new hires

Coordinate and distribute cleaning supplies; maintain inventory and logs

Monitor use of supplies and reduce waste or loss through basic control procedures

Resolve daily issues between cleaners and clients (access, reschedules, instructions, delays)

Reporting & Communication:

Create weekly reports to highlight challenges, wins, and areas for improvement

Share cleaner performance trends and propose solutions to reduce repeat issues

Collaborate closely with management to improve processes, training, and cleaner retention

Suggest new ideas for improving overall customer experience and service quality

Skills & Requirements:

(Required)

1 year experience in residential or commercial cleaning OR operations/training

Strong communication, leadership, and problem-solving skills

Ability to work independently and handle time-sensitive situations

Comfortable with mobile apps, photo documentation, and using team tools (Slack, HouseCallPro, Monday, etc.)

Must be highly organized, proactive, and able to represent company values professionally

Compensation:

Competitive hourly or salaried pay (based on experience)

Bonuses available based on cleaner retention, customer satisfaction, and team efficiency

Paid mileage and travel reimbursement (if visiting client homes or multiple sites)

Long-term growth opportunities available

Compensation & Benefits

• This is a W2 position with full payroll processing and taxes covered by the company
• Competitive starting salaried pay based on experience and skill set
• Paid mileage or travel reimbursement when traveling to client homes or multiple sites

Benefits after 6–12 months of employment:

• Paid time off (PTO) and holiday pay eligibility
• Access to company-sponsored health benefit options
• etc

Job Type: Full-time

Pay: $700.00 per week

Benefits:

• Paid time off
• Paid training

Schedule:

• Monday to Friday

Work Location: In person

Salary : $700