Customer Service Associate

Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive experience for every customer. The ideal candidate will possess excellent communication skills, a strong understanding of customer support principles, and the ability to analyze customer needs effectively.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Provide accurate information regarding products and services to clients.
• Handle outbound calling to follow up on customer feedback and service inquiries.
• Maintain detailed records of customer interactions and transactions through data entry.
• Analyze customer issues to identify trends and recommend solutions for improvement.
• Uphold high standards of phone etiquette while communicating with customers.
• Collaborate with team members to enhance client services and improve overall satisfaction.

Requirements

• Previous experience in a call center or client services environment is preferred.
• Strong verbal communication skills in English, with the ability to articulate information clearly.
• Proficient in data entry with attention to detail.
• Ability to analyze situations effectively and provide appropriate solutions.
• Excellent phone etiquette and interpersonal skills.
• A proactive approach to problem-solving and customer support.
• Must be able to work independently as well as part of a team.

If you are passionate about providing outstanding customer service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Job Types: Full-time, Part-time

Pay: $29.06 - $32.43 per hour

Benefits:

• Flexible schedule
• Paid time off

Shift:

• 4 hour shift
• 8 hour shift

Work Location: On the road

Salary : $29 - $32