What are the responsibilities and job description for the Heavy Duty towing Manager position at 24/7 Expedite, Inc?
Job Overview
We are seeking a dedicated and proactive Duty Manager to oversee daily operations and ensure exceptional service delivery. The ideal candidate will possess strong leadership skills, a knack for problem-solving, and the ability to communicate effectively with a diverse team. This role requires a commitment to maintaining high standards of service while managing staff and resources efficiently.
Responsibilities
- Supervise daily operations and ensure compliance with company policies and procedures.
- Lead and motivate staff to deliver excellent customer service and maintain high operational standards.
- Handle customer inquiries, complaints, and feedback in a professional manner.
- Coordinate schedules, manage time effectively, and ensure adequate staffing levels.
- Monitor inventory levels and assist in ordering supplies as needed.
- Conduct regular inspections of facilities to ensure cleanliness and safety standards are met.
- Collaborate with various departments to enhance service delivery and operational efficiency.
- Provide training and support to new employees, fostering a positive work environment.
Experience
- Previous experience in a management or supervisory role is preferred.
- Strong communication skills in English; proficiency in additional languages such as Japanese or Korean is a plus.
- Technical skills related to mechanics or service technician experience are advantageous.
- Excellent time management abilities with the capacity to multitask effectively in a fast-paced environment.
- A background in mathematics may be beneficial for managing budgets or inventory calculations.
- Multilingual candidates are encouraged to apply, as effective communication across diverse teams is essential for success in this role.
If you are passionate about leading teams and ensuring outstanding service, we invite you to apply for the Duty Manager position today!
Job Type: Full-time
Pay: $75,000.00 - $110,000.00 per year
Benefits:
- 401(k)
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
People with a criminal record are encouraged to apply
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Westland, MI 48185 (Required)
Ability to Relocate:
- Westland, MI 48185: Relocate before starting work (Required)
Work Location: In person
Salary : $75,000 - $110,000