What are the responsibilities and job description for the Care Team Specialist position at 24 Hour Home Care - Corporate Division?
WHO IS 24 HOUR HOME CARE: 24 Hour Home Care, part of Team Services Group family of brands, has provided high-quality, personalized in-home care for over 15 years. Committed to putting people first, driving excellence, and innovating with purpose, it redefines what it means to care. We love helping our sister brands find great talent!
WHO IS ALLIANCE: Alliance is a sister brand to 24. They started with a simple, but powerful story: one passionate care provider with a heart for his friends with disabilities and a desire to see them grow. Since then, they have grown to hundreds of caregivers serving individuals with intellectual and developmental disabilities across the state. Their heart and mission will never change: to see their customers thrive, and ease the caregiving process for loved ones and support networks.
ALLIANCE CORE VALUES:
- Act with Integrity: Honesty, transparency, and ethics in all we do
- Win Together: Collaboration, teamwork, and respect for each other drives our success
- Create Impact: Purpose-driven actions for meaningful change
- Pursue Excellence: High standards, innovation, and continuous improvement
THE ROLE:
Role Summary:
The Care Specialist plays a key role in supporting our community of individuals with intellectual and developmental disabilities (I/DD). Working closely with customers, providers (DSPs), and county or brokerage-based case workers, you will help ensure the highest quality of care and service. The goal is to empower individuals to become the best versions of themselves while fostering an enjoyable and supportive experience. As front-line support, Care Specialists are instrumental in maintaining customer and provider satisfaction.
Primary Responsibilities:
- Manage customer and provider needs to ensure both administrative and service requirements are met.
- Build and maintain strong, positive relationships with customers, providers, and caseworkers, addressing questions and concerns promptly and professionally.
- Conduct monthly check-in calls with customers and providers to ensure ongoing satisfaction and progress.
- Document interactions with customers and providers accurately in daily support notes.
- Maintain up-to-date demographic profiles for customers and providers to ensure accuracy.
- Provide ongoing training and support to providers, ensuring they meet customer needs effectively.
- Create and update quarterly reports, including protocol approvals, training updates, and tracking of customer outcomes.
- Send personalized birthday cards to customers and providers to enhance relationship-building.
- Continuously review and improve internal procedures to ensure quality and efficiency.
- Complete other administrative tasks as assigned.
This is an onsite position, reporting into the Newburg office 5 days a week.
WHAT YOU BRING TO THE TABLE:
Skills:
- Strong communication and interpersonal skills.
- Exceptional attention to detail, organization, and time management.
- Ability to handle high-volume workloads with professionalism.
- Problem-solving skills with a proactive approach to critical situations.
- Proficiency in Microsoft Word, Excel, and other Windows-based applications.
- Ability to adapt to changing needs while maintaining priorities.
- Commitment to teamwork and collaboration.
Qualifications:
- Minimum 1 year office experience
- Minimum 1 year customer service experience.
- Must pass a motor vehicle report and federal background check.
- Passion for supporting the I/DD community.
WHAT WE BRING TO THE TABLE:
- Competitive Health Benefits
- 401k plan
- PTO
- Sick Time
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
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For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).
