Client Services Director

Timing: ASAP
Duration: Ongoing full-time
Hours per week: 40
Location: Cheyenne, WY (hybrid onsite required)
Salary: $80-100K DOE

One of our small agency clients is looking for a Client Services Director to join their team and help backfill a current leader who is transitioning into a new leadership position within the agency.

The Client Services Director will be responsible for overseeing the client services team, ensuring client satisfaction, and driving business growth.

This Client Services Director will manage a team of Client Success Managers/Coordinators, fostering a client-centric culture and ensuring the delivery of exceptional service; they will report directly to the Managing Director and play a crucial role in shaping the agency's client relationships and overall success.

Ideal Client Services Director candidates will have:
– At least 4 years of experience in client services within a marketing or advertising agency, including at least 2 years in a leadership role managing a client services team.
– Proven ability to manage client relationships, drive satisfaction, and contribute to business growth.
– Strong financial acumen with experience in budgeting and profitability management.
– Excellent leadership, communication, and interpersonal skills, with the ability to motivate and develop a team.
– Client-focused mindset and a passion for delivering exceptional service.
– Skilled in strategic thinking, presentation, negotiation and problem-solving.
– Collaborative and team-oriented, with the ability to build relationships and work effectively across departments.

Job Responsibilities:
– Manage, mentor and develop Client Success Managers and Coordinators, fostering a collaborative work environment and ensuring the team has the skills and resources to succeed.
– Cultivate a culture of strong client relationships, lead key presentations, identify opportunities, and develop strategies to acquire and retain clients.
– Define service standards, streamline onboarding and delivery processes, and continuously improve the client experience.
– Monitor satisfaction through surveys and feedback, analyze data, and implement improvements to address concerns proactively.
– Identify new opportunities, expand client relationships, strategize to boost retention and profitability, participating in industry events and networking opportunities and staying abreast of industry trends.
– Oversee and direct the management of client budgets, revenue forecasting and data accuracy for billing and collections.
– Report to the Leadership Team on the performance of the client services team, key client relationships and overall client satisfaction.
– Provide insights and recommendations to inform strategic decision-making.

*Hybrid onsite schedule required – candidates must be local to Cheyenne, WY
**Computer will be provided
***Eligible for full benefits

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