Demo

Client Services Manager

24 Seven Talent
Cheyenne, WY Full Time
POSTED ON 1/17/2025
AVAILABLE BEFORE 4/15/2025

Please note : This role requires being on-site in Cheyenne, Wyoming at least 3 days a week. Please do not apply if you're not able to meet this requirement

Timing

ASAP start date

Employment type : Full time

Location

Cheyenne, WY (hybrid onsite required)

Salary : $55-70k

The Client Success Manager is responsible for exceeding client expectations by identifying new ways to help clients achieve their goals, maintaining effective communication, and serving as a conduit between our agency and clients. This role prioritizes client satisfaction and fosters strong client relationships.

Responsibilities

  • Serve as the face of the agency externally and advocate for clients internally
  • Act as the main point of contact for client communication
  • Educate clients on agency processes, timelines, budgets, scopes, etc.
  • Oversight of client budgets, growth measurement, reporting & success evaluation
  • Pursue opportunities to enhance overall client success.
  • Maintain knowledge of all products & services offered by agency
  • Create deliverables that meet or surpass client expectations
  • Cultivate strong relationships with clients while monitoring their satisfaction levels & effectively communicating value provided by our agency
  • Ensure accurate billing, collections & reconciliations for clients

Experience

  • A minimum of four years experience in marketing and client services
  • Agency experience (working at or with) is a plus
  • Please note : This role requires being on-site in Cheyenne, Wyoming at least 3 days a week. Please do not apply if you're not able to meet this requirement

    Salary : $55,000 - $70,000

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