Operations Associate

Our client is a chic advanced contemporary women's apparel brand. This role allows remote work on Fridays.

Overview: The Operations Associate reports directly into the Manager of Operations and Logistics, assisting in several cross-functional capacities including product allocation, wholesale and direct-to-consumer order fulfillment, warehousing, finance and customer success. The associate will support internal departments in inventory management, retail replenishment and invoice approvals as well as engage directly with external clients regarding order status, shipping approval and accounts receivable.

Operations Associate Responsibilities

• Utilize the company ERP software to manage product allocations, inventory movement and order fulfillment status for wholesale, e-commerce and retail channels
• Partner with the production department to ensure both domestic and FOB inbound shipments are within set shipment windows
• Work closely with our wholesale clients to communicate order status and timing, authorize returns, as well as request payment prior to shipping
• Assist in maintaining ERP system integrations with third party software such as Shopify, Loop Returns and JOOR
• Facilitate twice weekly replenishment orders for retail locations
• Communicate directly with warehouse staff to execute on order fulfillment and inventory flow
• Manage customer service email address and provide necessary support for e-commerce customer
• Coordinate internal company purchasing and invoice approval for equipment and supplies

Operations Associate Qualifications:

• BS/BA Degree
• 1-2 years of professional experience
• Operational skills with experience in identifying opportunities and implementing strategy for improved efficiency
• Exceptional attention to detail, organizational skills and relentless follow-through
• Ability to adapt within a fast paced, growing organization, identify, escalate and resolve problems
• Proficient in Microsoft suite and experience in enterprise resource planning software