Operations Manager

We are seeking a Wholesale Operations & Order Management Specialist to support our Sales and Operations teams by overseeing all aspects of order processing for wholesale customers. This role is essential in ensuring seamless order management, routing, invoicing, and alignment with our 3PL / warehouse. The ideal candidate thrives in fast-paced environments, demonstrates exceptional problem-solving skills, and consistently upholds high standards of accuracy and timeliness.

Key Responsibilities :

• Spend 2-3 days per week in office located in El Segundo.
• Take full ownership of order management using NetSuite for both manual and EDI data entry, ensuring accurate allocation and fulfillment.
• Act as a key liaison between the warehouse and internal teams to maintain seamless order processing and issue resolution.
• Consolidate order data from NetSuite and prepare detailed weekly / monthly reports for Sales and Operations teams.
• Monitor inventory levels, proactively report stock shortages, and identify future fulfillment opportunities.
• Collaborate with the warehouse team to ensure timely pick, pack, routing, and transportation of orders.
• Resolve discrepancies in order processing, pricing, and invoicing to maintain customer satisfaction.
• Oversee the accurate transmission of invoices and account statements via email and EDI.
• Investigate and reconcile discrepancies in EDI transmissions, invoices, and RTV (Return to Vendor) transactions.
• Provide supporting documentation to wholesale customers, including bills of lading, proofs of delivery, and invoice copies.
• Alert Finance and Sales teams about customers with overdue balances requiring credit line adjustments or suspensions.
• Review, negotiate, and approve or deny customer chargebacks, ensuring supporting documentation for disputed claims is provided.
• Manage gratis, PR, Marketing, and Sampling requests, ensuring proper documentation and follow-up.

Ideal Candidate Profile :

APPLY!