What are the responsibilities and job description for the 100% CX Program manager/Researcher II position at 247Hire?
Are you passionate about shaping exceptional customer and employee experiences through innovative insights and technology? Do you thrive on turning data into action and driving impactful change? If so, our client’s Global Consumer Insights Team wants YOU to join them as a CX Program Manager specializing in Experience Management (XM)!
Work mode :100% remote
Pay :$35/hr on w2 to $40/hr on w2
contract duration : 4-6 months
Why You'll Love This Role:
As part of the team, you’ll harness the power of the Qualtrics Experience Management platform to revolutionize how they listen, learn, and act on customer feedback. Your work will directly influence the future of the organization’s experience strategies—helping deliver more value to millions of customers and employees worldwide.
What You’ll Do:
- Design and Lead: Develop innovative surveys and listening programs that capture the true voice of customers and employees.
- Optimize Technology: Manage and enhance the Qualtrics platform, implementing cutting-edge features and tools to keep the organization ahead of the curve.
- Drive Governance: Ensure data integrity, compliance with global standards (e.g., GDPR, HIPAA), and secure survey operations.
- Collaborate: Partner with teams across the globe to translate insights into actionable strategies.
- Resolve Challenges: Work directly with Qualtrics support and internal stakeholders to troubleshoot and improve processes.
- Deliver Insights: Use analytics to inform leadership decisions and create exceptional customer and employee experiences.
What You Bring:
- 5 years of experience managing Experience Management (XM) tools like Qualtrics or similar platforms.
- Expertise in survey design, data governance, and regulatory compliance.
- A knack for solving problems and optimizing processes with advanced Qualtrics features like API integrations and custom dashboards.
- Outstanding collaboration and communication skills to engage diverse stakeholders.
- Familiarity with analytics tools and techniques to drive actionable insights.
- Certifications in Qualtrics, XM, CCXP, or related fields (a plus!).
Why You’ll Love This Opportunity:
- Work in a dynamic, fast-paced environment where innovation and creativity thrive.
- Be part of a global team that values your insights and contributions.
- Enjoy a flexible remote work setup with opportunities to connect and grow.
- Competitive pay and benefits, including medical, dental, vision, 401k, and more!
Salary : $2 - $40
