Community Manager - Lease Up (Verge)

From the West Coast to the East Coast and everywhere in between, 29th Street Property Management manages diverse multifamily properties. Ranging from high-end luxury assets to small-scale properties, 29th Street continues to grow. Our multi-billion-dollar collection of properties across the nation gives us an opportunity to continue to diversify our community portfolio, making us a multifamily industry leader.

We offer a competitive benefits package of: 15 Paid Vacation Days, 6 Paid Sick Days, 11 Paid Holidays, Immediate Eligibility for Medical, Dental and Vision Insurance, Heath Savings Account, Short Term Disability, Basic Life Insurance, Pet Insurance, 401K and more! Come join our growing team!

ESSENTIAL JOB FUNCTIONS:

• Effectively launch lease up of a 29th Street (29SC) managed properties by proactively leasing available apartments prior to delivery of certificate of occupancy and throughout the lease up period for the respective properties assigned.
• Monitor targeted proforma budget goals to ensure a proper lease up and stabilization of property.
• Implement marketing and leasing efforts by partnering with internal members of the 29SC team, as well as establishing relationships with local businesses, industry leaders, and any other individuals deemed appropriate for collaborating on a successful lease up.
• Maintain and utilize up-to-date knowledge of market and competitive properties to achieve targeted revenue and budgeted occupancy goals.
• Conduct tours of the property to prospective residents demonstrating the community and apartment appeal; apply product knowledge to clients needs by communicating features and benefits. Early on in lease-up, tours may be via virtual or based on vision boards. Hard hat construction tours may also be utilized.
• Collaborate with construction team and Maintenance Supervisor on Make Ready Schedule.
• Collect and record accurate information for each prospective resident from the initial inquiry throughout the residents lease term.
• Track and maintain Lease Expiration Reports and propose appropriate lease terms for new residents and at time of renewal.
• Complete all required reporting including Demographics, Weekly Renewal trackers, Weekly Leasing Report, Weekly Market Survey Report, and any additional reports required during the Lease Up period to Stabilization period.
• Organize meetings during which leasing operations are discussed to identify solutions necessary for achieving occupancy targets.
• Lead Transition/Ops calls and ensure management targets are meeting/exceeding deadlines.

• Manage the activities and operations of an assigned Leasing team to ensure revenue goals are being achieved.
• Develop and implement policies and practices necessary for improving the profitability and efficiency of a leasing team.

• Oversee and manage the hiring and on-the-job training of current Leasing Consultants and recruits on their respective team only.
• Adhere to Proforma Schedule and assist in budget preparation with Asset Management.
• Maintain confidentiality on all matters pertaining to the property, ownership, and residents.
• Conduct all business in accordance with the company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, and all other federal, state, and local laws pertaining to multi-family housing.

• Customarily and regularly exercises discretion and independent judgment in defining and achieving property objectives and has primary responsibility for evaluating those objectives and making recommendations for changes to property structure, management, and goals.
• Responsible for renewal offers to residents prior to lease expirations.
• Responsible for creating and posting 10-day notices and small balance letters for non-payment of rent and sending in late fees .
• Overseeing finalized paperwork for Move Out Review.
• Ensures work orders are entered and closed out timely.

Resident Management:

• Constantly strive to achieve a 95% or higher collected occupancy rate.
• Strive to renew 100% of all Resident leases at or close to market rents and 30 days prior to expiration of existing lease. Use the budgeted rent schedule or approved prices from Management Company.
• Be the first point of contact for residents.
• Perform duty of showing, accepting application and completing the lease process for current and future available units.
• Ensure that all applications are completed accurately and processed according to the guidelines in the section Applications/Applications/Move-ins.
• Ensures all leases and applications are submitted immediately upon completion with appropriate deposit dollars.
• All leases must be fully signed and money paid prior to issuance of property keys and access codes.
• Complete resident move-in and move-out checklists with residents.
• Complete the vacate settlement statement and return it and all lease copies to the office within one week.
• Complete weekly activity summary and time log and submit as required each week to the Regional Manager.
• Maintain confidentiality on all matters pertaining to the property, ownership, and residents.
• Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, and all other federal, state and local laws pertaining to Multi-family housing.
• Comply with all the practices and procedures as outlined in the Haven Residential Operations and Policy Manual.
• Document and log all maintenance requests.
• Monthly and weekly financial reporting

Marketing:

• Study the surrounding market, noting trends and opportunities with respect to such items as utilities, parking, value-added services and community needs.
• Complete property surveys of neighboring properties focusing on amenities, rents, concessions and property curb appeal.
• Conduct open houses and participate in other events as requested by Corporate Managers.
• Distribute all resident communications as needed (newsletters, notices, etc.)
• Design, recommend to Regional Manager and implement approved resident retention and incentive programs.
• Post vacant apartments on Craigslist and other suitable and approved marketing venues as defined by Management Company.

Employee Management:

• Customarily and regularly directs the work of a minimum of two full-time team members.
• Responsible for monitoring and evaluating team member performance and have primary authority for providing recommendations as to hiring, firing, promotion and other changes of status of team members within the property.
• Provide mentoring and training to enhance employee value.
• Provide quick and decisive disciplinary action when required.
• Monitor, record, and ensure proper time reporting, quality / efficiency for work completion, and follow-up make ready completion.
• Regular management of employee needs, training of certifications and overall teamwork.

REQUIRED SKILLS / ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they are able to perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Superior organization and communication skills.
• Ability to provide courteous and professional service to residents and supervisors.
• Ability to maintain courteous and professional relations with vendors and other service providers.
• Must be honest in time reporting.
• Reliability is a must.
• Knowledge of Microsoft Office products (Excel, Word, PowerPoint, etc.).
• Valid drivers license required.

LOCATION

Individual will work from sister property, Origins (Located at 17445 W Lower Buckeye Road, Goodyear, AZ 85338), 3-days/week and remote 2-days/week for approximately 2 months while Verge construction is completed.

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