What are the responsibilities and job description for the Multi- Site Community Manager position at 29th Street?
From the West Coast to the East Coast and everywhere in between, 29th Street Property Management manages diverse multifamily properties. Ranging from high-end luxury assets to small-scale properties, 29th Street continues to grow. Our multi-billion-dollar collection of properties across the nation gives us an opportunity to continue to diversify our community portfolio, making us a multifamily industry leader.
We offer a competitive benefits package of: 15 Paid Vacation Days, 6 Paid Sick Days, 11 Paid Holidays, Immediate Eligibility for Medical, Dental and Vision Insurance, Heath Savings Account, Short Term Disability, Basic Life Insurance, Pet Insurance, 401K and more! Come join our growing team!
SUMMARY OF POSITION:
The Multi-Site Community Manager is responsible for the overall coordination of a wide variety of services to support the property management, leasing and occupancy, maintenance and public relations within a portfolio of multiple properties.
ESSENTIAL JOB FUNCTIONS:
Customarily and regularly directs the work of two or more full-time team members.
Responsible for renewal offers to residents prior to lease expirations.
Responsible for creating and mailing both 7-day and 10-day notices and small balance letters for non-payment of rent and sending in late fees.
Overseeing finalized paperwork for Move Out Review and submitting to Haven Residential.
Ensures work orders are entered and closed out timely.
Resident Management:
Constantly strive to achieve a 95% or higher collected occupancy rate.
Strive to renew 100% of all Resident leases at or close to market rents and 30 days prior to expiration of existing lease. Use the budgeted rent schedule or approved prices from Management Company.
Be the first point of contact for residents.
Perform duty of key rental, accepting application and completing the lease process for current and future available units.
Ensure that all applications are completed accurately and processed according to the guidelines in the section Applications/Applications/Move-ins.
Ensures all leases and applications are submitted immediately upon completion with appropriate deposit dollars.
All leases must be fully signed and money paid prior to issuance of property keys and access codes.
Complete resident move-in and move-out checklists with residents.
Complete the vacate settlement statement and return it and all lease copies to the office within one week.
Complete weekly activity summary and time log and submit as required each week to the Regional Manager.
Maintain confidentiality on all matters pertaining to the property, ownership, and residents.
Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, and all other federal, state and local laws pertaining to multi-family housing.
Comply with all the practices and procedures as outlined in the Haven Residential Operations and Policy Manual.
Document and log all maintenance requests.
Monthly and weekly financial reporting
Marketing:
Conduct open houses and participate in other events as requested by Corporate Managers.
Distribute all resident communications as needed (newsletters, notices, etc.)
Design, recommend to Regional Manager and implement approved resident retention and incentive programs.
REQUIRED SKILLS / ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they are able to perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Superior organization and communication skills.
Ability to provide courteous and professional service to residents, property managers and supervisors.
Ability to maintain courteous and professional relations with vendors and other service providers.
Must be honest in time reporting.
Reliability is a must.
Knowledge of Microsoft Office products (Excel, Word, PowerPoint, etc.).
Valid driver's license may be required.
EDUCATION AND EXPERIENCE
Educational degree not required.
At least one year of multi-site experience strongly preferred.
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