What are the responsibilities and job description for the Resident Experience Coordinator position at 2B Residential?
Balke Brown Transwestern's 2B Residential division is seeking a Resident Experience Coordinator to join the following team in greater St. Louis, MO.
- Timber Club
Balke Brown Transwestern/ 2B Residential is employee owned and a great place to work. Competitive wage/salary (plus commissions), great benefits package including paid time off, medical, dental and vision insurance, ESOP and 401(k).
Pay Range: $55,000 - $60,000 annually Renewal Bonus
Full Time Hours may include day time and evening hours based on community events.
Benefits Include:
- Medical
- Dental
- Vision
- Company-Paid Short Term/Long Term Disability
- Company-Paid Life Insurance
- Paid Time Off - Vacation, Personal Time, Sick Days, Paid Holidays
- Employee Stock Ownership
- 401(k)
- Sabbatical Program
SUMMARY:
The Resident Experience Coordinator acts as a key point of contact between the community and its residents, prospects and guests. As the first line of contact, the Resident Experience Coordinator creates a welcoming atmosphere and builds a positive rapport with residents and prospects through being detail oriented, listening well and anticipating needs in order to provide exceptional customer service.
DUTIES AND RESPONSIBILITIES:
- Greet and offer refreshments to traffic coming in and out of the community, and create a warm and friendly atmosphere
- Provide great customer service to residents, with particular attention to community amenities, curb appeal, move-in experience, and properly addressing resident concerns
- Address anyone at the lobby entrance and offer assistance or directions.
- Manage mail, packages, dry cleaning and food & flower delivery by communicating with residents, offering delivery to unit or holding
- Maintain the stock of coffee bar, refreshments and dog treats at the beginning and end of each shift, and as needed.
- Deliver newspapers and birthday cards to residents daily
- Responsible for all aspects of planning, coordination, and execution of community events.
- Contact residents 48 hours after move-in and again after 30 days residency to ensure move in went smoothly and there are no unresolved issues with their apartment.
- Close out all service requests and call resident to ensure work was done to their satisfaction
- Coordinate with 2B Marketing department on identifying businesses to partner with for our 2B Perks Program and ensure residents are aware of program
- Maintain clean, and organized lobby, hallways and common areas of the property including clubroom, and bike room.
- Coordinate freight elevator schedule to ensure move ins are not overlapped
- Maintain schedule for resident reservations for guest suite, conference room, event center, and golf simulator
- Alert management to any reported or observed emergencies immediately
- Verify and assist vendors with building access to complete service
- Receive and relay messages to property staff in a timely manner
QUALIFICATIONS:
- This position requires a positive and engaging, self-motivated professional who possesses good oral communication skills and enjoys working with people
- Ability to communicate clearly and positively with residents, guests, prospects and all levels of staff and management
- Strong organizational, problem-solving, and analytical skills; ability to manage priorities and workflow
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
- Commitment to excellence and high standards
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to walk or stand for sustained periods of time while addressing residents, guests, prospects, and vendors. The employee must occasionally lift and/or maneuver up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet to moderate.
Salary : $55,000 - $60,000
