Account Director / Account Manager - NYC

Job Description

Job Description

2Bridge has been searching for a direct-hire, full-time Lead Account Director to join our FinTech Client. Our client is an analytics company that partners with leading financial institutions to provide cutting-edge credit risk intelligence. Their platform leverages proprietary data and advanced analytics to help assess, quantify, and monitor credit risk across diverse exposures.

As an Account Director, you will manage a range of clients, including sovereigns, financial institutions, non-bank financial institutions, and funds. You will help ensure client retention, satisfaction, and the expansion of strategic relationships.

This is an NYC-based role, onsite in their office in midtown 3 days a week with some travel. Our client offers a comprehensive package that includes a base, incentivized comp scheme, PTO, medical, dental, vision, 401K, commuter plan, etc.

Key Responsibilities

• Manage the retention, expansion, profitability, and overall satisfaction of strategic client relationships.
• Build and strengthen relationships with senior executives across client organizations.
• Identify and pursue growth opportunities within existing accounts aligned to established use cases.
• Collaborate with internal teams to drive strategic goals and ensure client success.
• Negotiate commercial and contractual terms.
• Develop an in-depth understanding of client workflows and articulate use cases effectively.
• Establish key performance indicators (KPIs) to measure customer success and identify at-risk accounts.
• Implement account strategies to maximize short-, medium-, and long-term commercial potential.
• Provide direct management and mentorship for junior account managers with the potential for team expansion.
• Monitor product usage and implement strategies to increase adoption and integration.
• Serve as the primary point of contact for all client-related matters.

Requirements