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Desktop Support Specialist

2Bros Services
Florida, FL Full Time
POSTED ON 2/8/2025
AVAILABLE BEFORE 5/7/2025

Responsibilities for Desktop Support Specialist

  • Complete detailed reports listing requests to technical assistance steps taken to resolve them and the specific dates / individuals involved
  • Act as the initial point of contact for all computer and system related concerns from clients or other employees
  • Assist management in creating training materials pertaining to computer troubleshooting and usage
  • Organize and file documentation pertaining to warranties and instructional guides for computer hardware
  • Maintain a working log detailed all required system updates as well as the date of completion
  • Attend inperson meetings with clients to analyze troubleshoot and diagnose hardware problems
  • Resolve technical issues related to network interruptions
  • Install and configure computer systems and applications within the company

Qualifications for Desktop Support Specialist

  • Industryspecific certification in relevant computer languages or software may be required
  • 13 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies products and services
  • Timemanagement skills and the ability to establish reasonable and attainable deadlines for resolution
  • Comfortable working in and assisting others through company help desk software such as Zendesk in addition to other remote access desktop programs
  • Accept constructive criticism and customer feedback regarding their experience with software or IT services
  • Extensive experience working with different operating systems including Windows and Mac OS
  • Ability to prioritize and manage several milestones and projects efficiently
  • Professional written and interpersonal skills are essential when communicating with customers and clients
  • Experience installing and configuring c
  • omputer systems and applications for a large company

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