IT Technician

About 2Fifteen Tech

2Fifteen Tech is a Salt Lake City-based technology consulting firm, founded in 2014. We’re a privately-held IT provider committed to delivering value, expertise, and trust. We support and consult our clients so they can focus on what they do best.

We have a wide range of technical expertise and are looking to add to that with this position. As consultants and trusted partners, we are expected to be our client’s front-line IT support, and we support them with care and expertise.

We differentiate ourselves from typical managed service providers through our expertise in Apple and Google environments, and are looking for someone who has the drive and the passion to help us achieve our vision. While expertise is helpful, we’re looking for a reliable individual who will work hard and be a contributing member of the team.

Position Summary

The primary responsibility for this position will be to support our customers through our service desk, phone, email, and in-person interactions. We expect issues to be responded to, diagnosed, and resolved in a timely and friendly manner. This is a technical position, and support topics may include networks, servers, storage, network security, endpoint software, and hardware.

2Fifteen Tech provides training and the opportunity to gain certifications that will benefit the role. The company seeks to improve all its employees. We expect someone in this position to be open to training, growing, learning, and receiving feedback.

2Fifteen Tech supports many different kinds of environments with different endpoint types and situations. We are a member of the Apple Consultants Network and many of our environments are either Apple-exclusive or hybrid. For this position, it is beneficial to have macOS and Windows management experience, experience with Google Workspace, Microsoft 365, and other cloud-based technologies. Familiarity with the ITIL foundation is beneficial to contribute to the success of the Service Desk.

Job Details

Qualifications

• CompTIA A , Network , or equivalent certification preferred.
• Experience with troubleshooting operating systems, business applications, printing systems, and networking systems.
• Understanding how to utilize the support tools, techniques, and technology used to provide IT services and support.
• Diagnosing and troubleshooting technical issues.
• Technical awareness - The ability to match resources to technical issues appropriately.
• Ability to multi-task and adapt to changes quickly.
• Self-motivated with the ability to work in a fast-paced environment.
• Self-reliant with an aptitude to research a problem prior to asking for assistance.
• Interpersonal skills - Comfortable interacting with customers over the phone, good communication skills, active listening, and customer service.
• Writing skills - This person will need to be able to write clearly and coherently.
• Must be able to communicate technical information in a clear and concise way to customers who don’t have the same understanding of the technology.
• Must be able to prioritize tasks self sufficiently.
• Enjoys helping people and is willing to do what it takes to get the job done the right way.
• Positive attitude, flexibility, and a sense of humor.

Responsibilities

• Full-time position at 40 hours per week.
• Perform installation and configuration of software within the standards set by 2Fifteen.
• Respond, resolve, or escalate managed service issues created in the ticketing system.
• Troubleshoot and support technical issues relating to:
• Google Workspace business applications.
• Microsoft 365 business applications.
• Apple’s macOS, iOS, or iPadOS operating systems.
• Microsoft Windows and Windows Server.
• Network connectivity, including but not limited to WAN or LAN connectivity and potential security issues.
• Remote access solutions, including but not limited to VPNs, remote file access, and SaaS solutions.
• Respond and communicate clearly and effectively through our ticketing system.
• Ensure clients are kept up to date on issues and projects through frequent and accurate communication.
• Document all service desk tickets clearly, even if it’s something onsite or through a phone call, to assist with 2Fifteen analytics and reporting to ensure accurate information.
• Research diagnostic information and collaborate with other support staff as necessary to develop comprehensive solutions.
• Be on time for your shifts, meetings, and client visits.
• Assist other members of the team as needed.
• Communicate observed ticket trends with the rest of the IT team.
• Perform on-site visits for clients as needed.
• Communicate gaps in the service desk and client documentation.
• Deliver on key performance indicators related to the role (CSAT, SLAs, etc.)
• Performs other duties as assigned.
• Be able to carry up to 30 pounds.

Culture

As a company committed to providing our customers with the highest quality of service, we stand behind these core beliefs:

• Be Accountable
• Be Innovative
• Be Transparent
• Be Capable
• Be Driven
• Be a Contributor

These beliefs are a reflection of our culture. When committed to them, our people differentiate 2Fifteen Tech from its competitors as well as those in other areas of the service industry. We take care of our customers, each other, and those we might not be able to help directly. We invest heavily in the success of our team and expect them to reciprocate by nurturing and contributing to the culture of 2Fifteen. We strive to always be our best pushing our comfort zones.. We inspire our people to push boundaries, question assumptions, and, ultimately, innovate.

Job Type: Full-time

Pay: $21.50 - $24.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation Package:

• Holiday pay
• Hourly pay

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have reliable transportation to get to our office/client sites? (215 does mileage reimbursement)
• Can you consistently work M-F 8:30-5:30?
• What operating systems have you worked with or are familiar with?
• What level of experience do you have with networking?
• What technical certifications do you have, if any?

Work Location: In person

Salary : $22 - $25