Branch Manager - Lima

Join 2J Supply, now proudly part of Rheem, a global leader in Heating, Ventilation and Air Conditioning (HVAC) innovation!

With over 60 years of trusted service, 2J Supply has built a strong network across Ohio, Kentucky, West Virginia, and Indiana, delivering top-quality HVAC products, exceptional service, and industry-leading training to residential contractors.

At 2J Supply, we continue to operate with a small-company feel but with the resources and benefits of a large company—creating opportunities for growth and success for both our team and our customers. As part of the Rheem family, we’re stronger than ever and committed to:

• Building respectful relationships
• Acting with integrity
• Prioritizing service to others
• Striving for excellence
  
  
  

Step into an environment where innovation meets opportunity, and where you can grow with a company that values both its employees and its customers!

We offer:

• A Competitive Salary plus Bonus
• Comprehensive Health, Dental, Vision, Life Insurance plans
• Paid Time Off, Paid Holidays, and a Community Service Paid Day
• Tuition Reimbursement
• 401K with Day 1, Fully Vested 6% company match!
• Profit Sharing
  
  
  

We are seeking a dedicated and dynamic Branch Manager to join our team and lead the operations, customer service, and team development at our Lima branch. Your success in this role will depend on your ability to blend operational excellence, exceptional customer service, and strong people leadership to drive growth and profitability while fostering a positive workplace culture.

Key Responsibilities:

Operational Excellence

• Oversee all branch operations, including customer transactions, warehouse management, inventory, delivery, and financial transactions.
• Ensure the branch operates to the highest standards and meets key performance metrics.
• Provide input on the annual budget and manage monthly profit and loss (P&L) performance.
• Identify and implement process improvements to enhance operational efficiency.
• Collaborate with Territory Sales Managers and other teams to support current and potential customers.
  
  
  

Exceptional Customer Service – The 2J Way

• Guarantee top-tier customer service in every transaction.
• Build and maintain positive relationships with customers.
• Address and resolve customer concerns in a timely, professional manner.
  
  
  

People Leadership and Development

• Foster a positive and safe workplace culture aligned with our core values.
• Set clear expectations for employees and provide ongoing coaching, development, and feedback.
• Promote and enable training and professional growth opportunities for team members.
• Celebrate achievements while addressing and resolving performance concerns.
• Participate in workforce planning, recruitment, and the onboarding process for new hires.
  
  
  

Qualifications:

Required Experience and Skills:

• At least five years of combined customer service and warehouse experience.
• A minimum of three (3) years managing and developing a team.
• Knowledge of business principles, including strategic planning, resource allocation, and team leadership.
• Proficiency in Microsoft Office Suite and experience working with operational systems.
• Strong organizational and time management skills.
• Proven ability to analyze data and implement actionable insights.
• Dedication to fostering a culture of safety and continuous improvement.
  
  
  

Preferred Qualifications:

• Bachelor’s Degree in a related field or equivalent work experience.
• Familiarity with the HVAC distribution industry, including HVAC products and services.
• Experience with material handling equipment (MHE) and delivery vehicles.
  
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to move; communicate; stand; walk; identify; reach; carry; stoop; sit; climb, lift (up to 50 pounds), and maneuver around the branch and some driving.

Hours of Operation

This is a full-time position normally scheduled to work 40 hours per week. Branch hours are Monday through Friday, 7 am to 5 pm or as required to meet the needs of the business. Operational support is required outside of those hours.

Travel

This position requires travel within a local geographical area.

Additional

Drug screen and background check required for employment. Valid unrestricted driver’s license. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We are an equal opportunity employer. Employment is contingent upon completion of a successful background check, drug screen, and Motor Vehicle Report.