What are the responsibilities and job description for the Senior Director, Technology Operations position at 2k Games?
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Who We Are :
2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ : TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K's portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, HB Studios, and 2K SportsLab. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today's most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.
Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of 2K's portfolio currently includes several AAA, sports and entertainment brands, including global powerhouse NBA® 2K, renowned BioShock®, Borderlands®, Mafia, Sid Meier's Civilization® and XCOM® brands; popular WWE® 2K and WWE® SuperCard franchises, TopSpin 2K25, as well as the critically and commercially acclaimed PGA TOUR® 2K
At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We encourage ALL applicants to explore our global positions, even if they don't meet every requirement for the role. If you're interested in the job and think you have what it takes to work at 2K, we encourage you to apply!
What We Need :
The Senior Director of Technology Operations will lead the Critical Operations, Incident Management Process and Game Day Readiness functions for our online player facing and studio development environments.
This leader will be responsible for driving positive player experience by thoughtfully managing risk and minimizing impact, supporting our studio development teams, publishing technology platforms and corporate stakeholders. We need a senior-level, business-oriented operations leader who has a global mindset and is always looking for new ways to grow the business and build demand.
This role requires someone who is adept at flexing between serving as a highly strategic visionary leader coaching the team, and the doer who can operate at a tactical level having the mastery of the subject matter to get the job accomplished. Building relationships both within and across the team is critical, as well as balancing partnerships, challenging the status quo, and knowing when to bring people on the journey vs driving fast change.
You will lead and collaborate across global and international operations teams with a business / player approach to ensure our players and colleagues experience a high quality and highly performant level of service, achieving a high degree of uptime of our platforms, reducing the number and impact of technology incidents by driving continuous improvement of our incident management process and title launch preparation.
What You Will Do :
- Lead and scale our incident response capabilities, managing a 24x7 critical operations engineering team that responds to and drives resolution of incidents
- Drive continuous improvement of our incident response process, collaborating with internal teams as well as external studio partners to ensure we are effectively managing risk with open and transparent communication and partnership
- Establish a culture of blameless post-mortems to maximize learnings from incidents ensuring rigor in following through on correct actions across all 2K teams
- Define and publish measures and implement programs of work focused on relentless improvement of our players' experience by managing availability, resiliency, scale, performance and disaster risk
- Manage our Game Day Readiness plans as a cross-functional initiative to ensure we are minimizing risk across our technology platforms ahead of new title launches and major content releases partnering with teams to perform performance testing and chaos testing to meet forecasted demand
- Lead globally distributed teams that provide incredible partnerships to our diverse studios and publishing colleagues to ensure we have strong engagement and alignment with our key metrics and processes and drive transparency of our process, risk assessment and progress towards improving
Who We Think Will Be a Great Fit :
You are willing to work in a fast-paced and innovative environment with other highly skilled professionals. You strive for order and transparency and can drive those values within and beyond your organization. You bring experience in many areas, but are still striving to grow and develop skills that will help make 2K the best gaming company in the world.
As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform their essential job functions, and to receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.
Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts.
The pay range for this position in California at the start of employment is expected to be between $221,100 and $327,240 per year. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and / or equity awards, in addition to a full range of medical, financial, and / or other benefits. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department / team performance, and market factors.
Salary : $221,100 - $327,240
