What are the responsibilities and job description for the Front Desk Ambassador position at 2Life Communities?
Provide general reception services and office support by greeting and assisting visitors. Handle incoming and outgoing communications and is an ambassador for 2Life Communities tenants and staff.
ESSENTIAL JOB FUNCTIONS:
- Provide a welcoming and supportive atmosphere for residents, guests, and visitors entering 2Life and act as an effective liaison for all those seeking to access information and services.
- Provide general reception services by answering the telephone and greeting visitors positively, courteously, and respectfully.
- Handle all incoming packages and the process for noting package arrivals, including contacting tenants to notify them that a package/mail has arrived for them and is picked up from the lobby area promptly.
- Maintain inventory of office supplies, including coffee and other refreshment supplies—track and order supplies as necessary
- Provide general administrative support, including but not limited to data entry, documentation, printing, photocopying, faxing, scanning, distributing notices, and filing.
- Maintain a proper and user-friendly filling and document control system for recording and tracking all documents relevant to the operation of the front desk.
- Create and maintain valuable databases for future tracking of guests, providers, and collaterals who work with and support 2Life.
OTHER DUTIES AND RESPONSIBILITIES:
- Manage the process of informing and providing individuals with contact information if their cars are towed from our parking lots.
- Performs additional duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES:
- Excellent communication skills.
- Comfortable with a diverse population of older adults in residential setting; previous experience preferred.
- Experience with Microsoft Office Suite and general computer proficiency.
- Fluent in English.
- Fluency in Russian and Chinese preferred.
2Life has been at the heart of positive change in the affordable senior housing ecosystem since 1965, with our residents at the center of everything we do. Our mission is to ensure that all seniors have the opportunity to thrive regardless of their income level or background. To that end, we develop, own, operate, and provide supportive services to every one of our communities. In all we do, we advocate for and empower older adults to age with purpose and joy, meeting the integrated needs of seniors guided by our shared values of kindness, community, and repairing the world.
2Life owns and operates over 1,500 apartments, 94% of which are affordable, located on campuses in Brighton, Brookline, Newton, Framingham, and Devens, Massachusetts. Another 500 apartments are in development in Devens, Lynn, Mattapan, Newton, and Waltham, Massachusetts. We anticipate continued growth in the size of our portfolio, the geography in which we operate, and the diversity of our residents in terms of race, ethnicity, income levels, and need for supportive services. For example, in 2025 we will add a new community, Opus Newton from 2Life Communities, that creates an exciting living option for middle-income seniors.
BENEFITS AND MORE:
We offer a very rich benefit plan which for individuals adds 27% on top of the base pay and over 30% for employee 1 and families. Our rewards program includes but not limited to:
- Robust medical and dental plan.
- Vision.
- Employer-paid life and AD&D, STD, and LTD insurance.
- 401(k) plan.
- Paid vacation.
- Paid holidays.
- 2 floating holidays.
- Pet insurance.
- And more.
The above statements intend to describe the general nature and level of work performed by people assigned to do this job. The above does not intend to be an exhaustive list of all responsibilities and duties required.
We desire to build and cultivate an inclusive environment that brings together a diverse workforce with unique experiences, backgrounds, talents, and perspectives.
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.
About 2Life Communities:
2Life Communities provides superior housing to older adults of all backgrounds who can thrive independently within a supportive environment. We are a mission-driven organization with a vision whereby all older adults have the opportunity to age in the community – to live a full life of connection and purpose in a dynamic and supportive environment. We are continually evolving support services to meet the needs of our diverse residents as they age; we partner with health care providers to identify innovative ways to support residents’ overall health and well-being, and we engage with the broader community through our Village Center program. We have five campuses in metropolitan Boston and plans for additional housing for older adults soon.
