Patient Relations Specialist - Call Center

Job Summary:

The Patient Relations Specialist is primarily responsible for providing excellent customer service by assisting patients over the phone with scheduling, relaying medical information and/or medical information requests. Responsible for creating a caring and receptive patient environment while promoting an effective and efficient scheduling process. The Patient Relations Specialist is expected to perform in a fast paced/high volume environment.

Duties / Responsibilities

· Good understanding of all services offered within Mood Treatment Center

· Provide daily coverage for incoming calls

· Transfer calls to the appropriate location or department and keep hold times to a minimum

· Take patient calls/texts and provide accurate information regarding their concerns

· Accurately schedule new and established patients

· Log and return voicemails

· Complete tasks assigned by email (submitted by clinical staff, patients, and coworkers)

· Verify demographics and billing information during all scheduling calls

· Assist with prior authorization processes and procedures

· E-scribe/Call in medications per provider request, patient request etc.

· Match new patient requests to appropriate clinical staff based on provider specialty and in-network insurance status

· Coordinate insurance verification process

· Communicate estimated cost of care to new patients, collect deposit and post to patient account

· Other duties assigned by supervisor

Qualifications / Skills

· Excellent customer service skills

· Communicate effectively both verbally and in writing

· Ability to maintain good working relationships

· Ability to plan, coordinate and organize tasks and workflow

· Ability to take initiative and work well with an established team

· Strong critical thinking skills

· Excellent organizational skills and attention to detail

· Computer skills using Microsoft software, scheduling software, and email applications

· Ability to perform multiple duties in a fast pace and high-volume environment

Education and Experience:

· High school or equivalent (Required)

· Previous call center experience (Required)

· Experience in mental health field (Preferred)

Job Type: Full-time

Pay: From $18.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Are you able to obtain a Level One Arizona Fingerprint Clearance Card?

Ability to Commute:

• Phoenix, AZ 85032 (Required)

Work Location: In person

Salary : $19