What are the responsibilities and job description for the Online Sales Associate position at 2nd Swing Golf?
Come work with us, not for us!
2nd Swing Is a One-of-a-kind, Forward-thinking, Customer-centric Golf Retail Company. Our Employees Are Highly Valued And Are Encouraged To Work Hard In a Positive And Supportive Culture. At 2nd Swing You Will Find
The Online Fitting & Support team works hard to offer excellent customer service to all 2nd Swing golfers and plays a very important role in helping to achieve our mission of Best-in-Class Service. The Online Sales Associate plays an integral role at 2nd Swing because of their ability to positively impact a very large number of golfers and their experiences.
The ideal candidate will have a very good understanding and passion for the game of golf, be successful in creating customer relationships, and has previous call center or retail-store experience. A positive attitude, high energy, and dedication to professionalism are traits that we look for in potential candidates. We are looking for these individuals who are willing and able to handle multiple tasks, possess great communication skills, and have the desire to learn.
Responsibilities
2nd Swing Is a One-of-a-kind, Forward-thinking, Customer-centric Golf Retail Company. Our Employees Are Highly Valued And Are Encouraged To Work Hard In a Positive And Supportive Culture. At 2nd Swing You Will Find
- Vast Exposure to the Golf Industry
- A Commitment to Total Well-Being
- Opportunities to Discover Your Fit and Make an Impact
- A Collaborative and Flexible Environment
The Online Fitting & Support team works hard to offer excellent customer service to all 2nd Swing golfers and plays a very important role in helping to achieve our mission of Best-in-Class Service. The Online Sales Associate plays an integral role at 2nd Swing because of their ability to positively impact a very large number of golfers and their experiences.
The ideal candidate will have a very good understanding and passion for the game of golf, be successful in creating customer relationships, and has previous call center or retail-store experience. A positive attitude, high energy, and dedication to professionalism are traits that we look for in potential candidates. We are looking for these individuals who are willing and able to handle multiple tasks, possess great communication skills, and have the desire to learn.
Responsibilities
- Achieve a high level of golfer engagement and satisfaction through all touch points
- Communicate and manage queue of golfers via phone, email and chat
- Work with manufacturers to confirm warranty inquiries
- Track and locate golf equipment
- Educate promotional trade-ins to golfers
- Reattribute inventory
- Engage in continuous training around product and equipment
- Contribute to team effort by accomplishing related tasks as needed
- Familiarity with: GSuite, Netsuite, 2ndswing.com, UKG, Counterpoint, Braintree, Affirm, PayPal
- eCommerce experience
- Excellent communication and problem solving skills
- Personable, energetic, and professional with a passion for the game of golf
- 1 year of customer service, sales or call-center experience
- above average level of golf equipment knowledge
- Ability to work 40 hours per week, including weekends
- Prolonged periods of sitting, standing and bending.
