What are the responsibilities and job description for the Customer Support Representative position at 3 Forks Services?
3 Forks Services is a service company offering a variety of services including crane, trucking, and construction. We specialize in the oil and gas industry as well as civil and commercial construction, providing comprehensive solutions tailored to meet the unique needs of each client. This role is ideal for someone who thrives in a fast-paced environment and enjoys working directly with clients to find customized solutions that align with their business goals.
What You'll Do :
- Client Engagement : Develop a comprehensive understanding of our clients' specific needs in the oil and gas, civil, and commercial construction industries. Effectively communicate how 3 Forks Services can provide tailored solutions to meet their goals.
- Customer Acquisition & Retention : Build and maintain strong relationships with both new and existing clients by understanding their needs and offering exceptional service and solutions.
- Sales Support & Execution : Guide the entire sales process—from introduction to closure—ensuring a smooth and positive experience for every client.
- Customer Satisfaction : Provide prompt and professional service, resolving issues swiftly while managing client expectations and follow-up actions to ensure satisfaction.
- Account Management : Keep detailed and accurate records of customer interactions, sales activities, and relevant information to enhance relationships and inform the management team.
- Team Collaboration : Work alongside the sales and support teams to achieve company goals and ensure the needs of our clients are met efficiently and effectively.
What We're Looking For :
Why 3 Forks Services?
Ready to Join 3 Forks Services?
If you're passionate about making an impact, providing exceptional service, and being part of a company dedicated to growth, we'd love to hear from you! Apply today to join 3 Forks Services and take the next step in your career.
