End User Experience Technician

About The Role:

Arbor Homes, one of the largest homebuilders in Indiana and a Berkshire Hathaway company is currently looking for an End User Experience Technician. The right candidate is a very likeable person with great “bedside manners”, a strong desire to help people and fix problems, solid desktop and network support technical skills, and can work both independently and as part of a cohesive team. This role will provide desktop and network support across Ohio (Worthington/Columbus, Dayton/Cincinnati) for Sales offices and will require travel.

Why Arbor?

Are you looking for a dynamic career in a lively workplace committed to customer service? Arbor is one of the fastest growing new home builders in Indianapolis. We look for team members with enthusiasm and skill to help provide even better experiences and higher-quality homes for our buyers. When it comes to what sets Arbor apart among new home builders, the first answer is our culture. Rather than chasing profits and cutting corners, our team puts quality and customers first. If you are creative and committed to helping people, you will love working with us!

What’s In It For You?

• Base salary bonus opportunities
• Advancement opportunities
• Exposure to executive leadership
• Opportunity to work with the largest new home builders in Indianapolis
• Team outings and company-sponsored volunteer events
• 4 weeks of Paid Time Off!
• Access to health and life insurance, 401(k), paid parental leave, company discounts, etc.

What Will You Be Doing?

• Provide an exceptional customer service experience in a positive manner
• Be a clear and positive communicator at all times
• Work collaboratively with all members of IT, ensuring urgent issues are assigned and communicated for immediate attention.
• Greet our internal customers, respond quickly and attentively with focus on them as you work to remedy their request.
• Ask open ended, qualifying questions to identify and resolve internal customer’s needs as an entry level, “Tier 1/2” technician
• Support for Sales models in the Worthington/Columbus and Dayton/Cincinnati area. (Approximately 15% of the role. Travel is compensated)
• Ability to communicate well and in a professional manner through in-person conversation, phone calls, email, and chat or instant messaging, as well as the support ticketing system
• Be diligent in creating tickets for walk ups to track volume and types of issues handled.
• Able to gather information, triage, obtain screenshots, ask questions, and create tickets
• Monitor, manage, configure and deploy spares equipment, staying abreast of inventory required minimum quantities and requesting stock be ordered to replenish.
• Responsible to ensure meeting room technology is in working order and support as needed to ensure upcoming meetings are successful with technology needs
• Distributes new and replacement equipment for onboarding and tech refresh for employees
• Brings ideas to add efficiencies and process improvements to role.
• Troubleshoots, repairs, or replaces equipment such as computers, monitors, printers, peripherals, smart phones, tablets, headphones, conference room tablets, smart televisions, network devices, etc.
• Conduct next day follow up on resolved tickets
• Be on the leading edge of ensuring our company is meeting all necessary security requirements, adherence to policies and procedures.
• Familiarity with the following technology:
  • Active Directory
  • Microsoft 365
  • Cisco Meraki
  • General Networking
  • Laptop Imaging
  • Multi-Factor Authentication
  • Laptops, Dock Units, Monitors, and cabling
  • Wi-Fi, Bluetooth
  • Mobile Phone device set up (IPhone)
  • Microsoft Intune
  • Security and Update Patching
  • Remote Control support software
  • Desktop / Laptop Hardware troubleshooting
  • Microsoft Teams

What Will You Bring?

• Customer service experience in a fast-paced environment while juggling several tasks at one time
• Exceptional communication skills
• Education, experience, or certifications in a technical capacity
• Ability to execute and deliver results within the confines of an existing process
• Willingness and eagerness to grow and learn and loves helping others

Requirements:

Minimum 2 years in supporting end user technologies

Comptia A and Network certifications preferred

Microsoft certifications or coursework completed is a plus

Must have experience providing stellar customer service

This is subject to change based on needs or if special circumstances should arrive

Arbor Homes is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Arbor Homes participates in E-Verify

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