First Impressions Coordinator

What will you do in this role? 

Manages the front desk, by performing the following duties:

• Answers incoming telephone calls and forwards calls to appropriate team members or department.
• Answers questions about Oakwood and provides callers with address, directions, and other information.
• Welcomes visitors, determines the nature of business, and announces visitors to appropriate team members.  Always offer a beverage to guests.
• Ensure lobby / front desk areas are in orderly condition and presentable to visitors.
• Schedules and/or updates meeting room calendars.
• Receives, sorts, and distributes mail.  As well as prepare outgoing mail or courier services as requested.
• Maintains organization in the Café, Galley, and mailroom/supply room.
• Inventories, orders, and organize supplies such as coffee, private label bottled water, office supplies, janitorial supplies and lobby candy as necessary and upon request.
• Take care of Oakwood Bucks to ensure team members receive points earned.
• Places flower orders on behalf of Oakwood for births, deaths, illnesses upon request.
• Notifies associates of deliveries at the front desk.
• Processes invoices to DocuWare for payment.
• Works with the onsite chef to coordinate breakfast/lunches in his absences.
• Super-file inventory for copier supplies and Toshiba monthly, or as needed.  Communicates with Toshiba on maintenance/service issues.
• Performs other duties as needed.

Maintains compliance with all company policies and procedures.

You Have:

• Two plus years’ previous experience managing a busy front desk / reception area in a corporate environment, or similar experience in a customer-facing role.
• Requires a proactive, independent individual with strong customer service skills and high focus and attention to detail.
• Knowledge of MS Office – Word, Excel, Microsoft Teams and Outlook
• Has demonstrated confidentiality in previous work.
• Good verbal and written communication skills, including ability to communicate with internal and external customers.
• Familiarity with handling customer concerns, sometimes negative.  Ability to remain professional in all interactions.
• Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service and professionalism – ‘Director of First Impressions’.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Ability to engage in a multi-cultural environment, often a buyer, homeowner or trade partner is not fluent in English and there is a language barrier.

Notary Public credentials preferred or willingness to get credentials immediately after hire (on-line class).

You Might Also Have:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual in person attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
• Must be able to lift and carry up to 25 pounds.
• Must be able to talk, listen and speak clearly

Benefits & Perks

• Comprehensive benefits package includes Medical, Dental, Vision, FSA accounts, 401K, Life Insurance, Short Term Disability, Long Term Disability, and EAP
• Time Off benefits include Vacation, Sick, Holiday, Bereavement, Jury Duty, FMLA, refresh, floating holidays, and parental leave
• Home purchase discount
• Tuition Reimbursement
• Expected Salary: $26-$28/hour Annual Salary - This position is eligible for additional performance incentives in the form of quarterly bonus opportunity.

All benefits are subject to qualification and hire dates.

Business Unit -

Salary : $26 - $28