Manager of Business Development - Prince Georges County

Under limited supervision, develops and maintains professional relationships with referral partners, including physicians, hospitals and residential care communities in assigned territory to promote earlier referrals, increase overall census, and enhance referral source satisfaction. Monitors and helps expedite referrals from assigned accounts and assists organization in obtaining required documentation. Education: Bachelor’s degree in related field or equivalent experience Licensures/Certifications: Not Applicable Experience: Three years’ experience working in a health care environment, including direct experience with physicians. Experience must include aspects of marketing, customer service, and/or public relations. Skills: • Knowledge of planning principles and techniques • Knowledge and experience in health care delivery systems • Skill in marketing and public relations analysis • Skill in organizational and quantitative analysis methods • Advanced skill in oral and written communication • Ability to build, promote and maintain positive relationships with customers • Ability to present before small and large groups Principal Duties and Responsibilities: Prepares an individual sales plan based on the specific strategic goals and objectives defined in the Gilchrist annual strategic plan and budget. Develops a tactical plan for approaching each prospective customer, facility, physician, hospitalist, care manager, RN. Conducts regular visits to targeted accounts for the purposes of increasing their knowledge, awareness and use of end-of-life services and promoting a preferred referral relationship with Gilchrist. Is capable of conducting large, professional presentations as context experts in end-of-life services. Conducts liaison visits and informational sessions with patients/families as necessary and coordinates with the Access Department to expedite referrals. Continually conducts customer needs assessments and gathers information on key customers, including referral/admission patterns and length of stay. Identifies strategic partnership opportunities. Uses organizations’ contact management system, maintains account/contact information and enters all call activity within twenty-four of all visits. Communicates feedback from customers and their staff to Gilchrist personnel. Resolves problems with customers and/or office staff via routine and “emergency” follow-up calls in order to evaluate the level of satisfaction and promote future business. Ensures issues are satisfactorily addressed. Develops and recommends marketing material and programs. Promotes and increases the use of Gilchrist services. Participates in an annual referral satisfaction survey process. Uses results to build annual sales plan for growth and improved customer service. Coordinates and introduces key personnel (e.g. directors, managers, and front-line staff) to key users and influencers of the service. Creates an educational in-service plan for all key accounts as defined mutually by the Manager, Business Development and Director of Business Development. Conducts Utilization Review meetings for all “key” accounts as defined mutually by the Manager, Business Development and Director of Business Development. Enters all complaints and concerns to the organization’s Quality Monitoring System. Shares complaints data, quality outcomes and satisfaction data with all accounts. Uses RLX Data effectively. Participates as a member of the organization’s “Speaker’s Bureau”. Assists with the Philanthropy and Counseling and Support events and activities as appropriate Works collaboratively with all members of the Gilchrist staff to deepen relationships with key customers. Cross sells with Elder Medical Care (EMC)) representatives as appropriate. Managers, Business Development may be responsible for corporate account management and/or specialty service business development (e.g. hospital systems, LTC facility corporations, Gilchrist Kids) Participates in 80% of “All Staff” and Joint Clinical meetings annually. Attends all mandatory meetings including sales meetings. Pay Range $71,006.92 - $120,711.77 Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs. COVID-19 Vaccination All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners. Equal Employment Opportunity GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Situated in scenic Towson, GBMC represents more than just a hospital; it's a legacy of over 50 years in premier healthcare. Our beautiful suburban campus is home to a facility with over 250 beds, 23,000 admissions, and 52,000 emergency room visits each year. GBMC is currently seeking talented, compassionate employees to support patients of the communities we serve. GBMC has also been named “best place to work!” At GBMC Health Partners, we don't just provide comprehensive medical care – we build lasting relationships. When it comes to the care of our patients, for us, it's personal. Whether you’re a physician leading proactive health strategies, a nurse practitioner providing care, or a medical assistant ensuring seamless operations, your role here is pivotal. At Gilchrist, we transcend traditional hospice care. Every individual's journey is unique, and we pride ourselves on being there, every step of the way. For over three decades, Gilchrist has stood as a pillar of compassion and dedication as Maryland's premier nonprofit provider for serious illness and end-of-life care. We are more than just a hospice; we are a life-affirming promise ensuring every moment is lived to its fullest. Hospice of Washington County (HWC), situated in Hagerstown, MD, is the only licensed provider for hospice care within Washington County. Our team of committed professionals understands the importance of ensuring that every individual is able to LIVE their life to the fullest. The focus is on caring for the individual, not the cure. Hospice focuses on helping a person live; making the most of each minute, hour, day, week and month they may have during the final season of life. It is about allowing self-determined life closure; individuals remain the decisions makers of how they will spend their precious days, weeks, and months. Hospice focuses on quality of life, not quantity. We provide hospice care wherever the individual designates as their home. That can be in a private residence, nursing home, or assisted living facility. Hospice care is available to patients of any age, religion, race, or illness. Hospice care is covered under Medicare, Medicaid, most private insurance plans. What We Offer: Competitive salary and generous paid time off Free parking Monthly MTA bus pass subsidy-85% paid by GBMC "if applicable" Company subsidized onsite fitness and wellness center "if applicable" Pre-paid tuition to pursue professional development, additional certifications, and degree programs Comprehensive health, dental, and vision coverage 401 (a) and 403 (b) retirement savings plan

Salary : $71,007 - $120,712