HOST/HOSTESS @ CATCH 31 HILTON VBO

Full Job Description

Position Title: Host/Hostess @ Hilton Virginia Beach Oceanfront

Shamin Hotels is an award-winning hospitality organization with over 9000 rooms in 76 hotels. We are recognized as the largest owner and operator throughout Virginia as well as one of the top ten hotel hospitality groups in the country.

We value teamwork, pride of ownership and are passionate about serving our guests with warmth and hospitality.

We are looking for a professional Host/Hostess to join our team to embrace those values.

Position Overview:

The Host/Hostess is responsible for providing a warm and welcoming atmosphere to guests and visitors upon their arrival at a business establishment or event. They serve as the initial point of contact, offering assistance, information, and guidance as needed to enhance the customer experience.

Job Functions:

• Welcome Guests:
  Greet guests and visitors with a friendly and welcoming demeanor as they enter the establishment.
  Offer a warm smile and verbal greeting to create a positive first impression.
  Provide directions or assistance to guests to help them navigate the premises.
• Provide Information:
  Offer information about the services, amenities, and facilities available at the establishment.
  Answer questions from guests regarding hours of operation, location of specific areas, and other inquiries.
  Direct guests to appropriate staff members or departments for further assistance.
• Manage Waiting Areas:
  Maintain order and organization in waiting areas, ensuring guests are seated or attended to promptly.
  Manage guest reservations, waiting lists, and seating arrangements as necessary.
  Communicate estimated wait times and update guests on their status as needed.
• Assist with Special Requests:
  Accommodate special requests or preferences from guests, such as seating preferences or accessibility needs.
  Relay special requests to relevant staff members or departments to ensure they are fulfilled promptly.
• Handle Customer Concerns:
  Listen attentively to guest feedback, concerns, or complaints, and address them courteously and professionally.
  Notify management or appropriate personnel of any issues that require further attention or resolution.
• Maintain Cleanliness and Appearance:
  Ensure that waiting areas, entrance ways, and other public spaces are clean, tidy, and presentable.
  Monitor and restock supplies such as brochures, menus, or informational materials as needed.
  Maintain a professional appearance and adhere to dress code policies.
• Promote Customer Satisfaction:
  Strive to exceed guest expectations by providing exceptional service and attention to detail.
  Foster a positive and welcoming atmosphere that encourages guests to return in the future.
  Seek opportunities to enhance the customer experience and contribute to overall customer satisfaction.

Qualifications:

• Friendly and outgoing personality with excellent interpersonal skills.
• Strong communication abilities, both verbal and non-verbal.
• Customer service-oriented mindset with a focus on guest satisfaction.
• Ability to remain calm and composed in fast-paced or high-pressure situations.
• Basic knowledge of the establishment's services, amenities, and layout.
• Professional appearance and demeanor.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• TOP Requirement
  • TEAM UP: Be golden, collaborate and help others succeed
  • OWN IT: Be a role model, embrace responsibility and keep learning
  • PASSIONATELY SERVE: Be Positive, care deeply and create memories.

Benefits

• Competitive pay
• Full Time associates are offered insurance coverages, 401K match, PTO, and Paid Holiday Time.
• Employee discounts at our branded hotels.
• SHAMIN PERKS - various discounts i.e. gym membership, rental cars, attractions and many more.

Advancement and Growth
We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. With 76 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine. Join us and be part of a company where your potential is limited only by your ambition

About Us:
In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states. https://shaminhotels.com/

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.