VALET ATTENDANT @ HILTON VBO

Full Job Description

Position Title: Valet Attendant @ Hampton Inn North Virginia Beach Oceanfront

Shamin Hotels is an award-winning hospitality organization with over 9000 rooms in 76 hotels. We are recognized as the largest owner and operator throughout Virginia as well as one of the top ten hotel hospitality groups in the country.

We value teamwork, pride of ownership and are passionate about serving our guests with warmth and hospitality.

We are looking for a professional Valet Attendant to join our team to embrace those values.

Position Overview:
The Valet Attendant is responsible for providing professional valet parking services to guests or customers at hotels, restaurants, event venues, or other establishments. They assist with parking and retrieving vehicles, ensuring efficient and courteous service while maintaining the safety and security of guests' vehicles.

Job Functions:

• Vehicle Parking and Retrieval:
  • Greet guests or customers upon arrival and assist them with parking their vehicles in designated parking areas.
  • Drive vehicles carefully and responsibly when parking and retrieving them, adhering to traffic laws and safety regulations.
  • Park vehicles in an organized and efficient manner to maximize parking capacity and facilitate easy retrieval.
  • Retrieve vehicles promptly upon request, ensuring keys are securely stored and returned to the rightful owner.
• Customer Service:
  • Provide courteous and professional service to guests or customers, assisting them with luggage or other belongings as needed.
  • Offer assistance or information about the establishment's amenities, services, or nearby attractions.
  • Address any concerns or inquiries from guests regarding parking procedures or vehicle security.
  • Safety and Security:
  • Maintain a safe and secure parking environment by adhering to established valet parking procedures and protocols.
  • Exercise caution when driving and parking vehicles to prevent accidents or damage.
  • Ensure that all parked vehicles are locked and secured properly to prevent theft or vandalism.
  • Report any safety hazards, accidents, or security incidents to management or appropriate authorities.
  • Assist guests with any luggage or bags in and out of their vehicles.
  • Maybe asked to double as a bell service attendant on a needed basis
• Payment Processing:
  • Collect parking fees from guests or customers according to established rates and procedures.
  • Process payments accurately and provide receipts to customers as needed.
  • Maintain accurate records of parking transactions and reconcile cash or credit card payments at the end of each shift.
  • Vehicle Inspection and Maintenance:
  • Conduct visual inspections of parked vehicles for any damage, dents, or scratches upon arrival and departure.
  • Report any damages or discrepancies to management and document them accordingly.
  • Ensure that valet equipment, such as parking cones, signs, and ticketing systems, is well-maintained and in good working condition.
• Team Collaboration:
  • Work collaboratively with other valet attendants and parking staff to ensure smooth and efficient operation of the valet parking service.
  • Communicate effectively with supervisors, managers, and fellow team members to coordinate tasks and address any issues or concerns.

Qualifications

• Experience in a hotel or related field preferred but not required
• High school diploma or equivalent.
• Valid driver's license with a clean driving record.
• Previous experience in valet parking, hospitality, or customer service (preferred but not required).
• Excellent driving skills and knowledge of traffic laws and safety regulations.
• Ability to handle cash transactions accurately and responsibly.
• Physical stamina and ability to stand, walk, and lift objects for extended periods.
• Professional appearance and demeanor.
• Able to drive a manually transmission preferred but not required
• Customer Focus: Passion for providing excellent customer service and creating memorable dining experiences for guests.
• Strong work ethic and willingness to learn and adapt in a fast-paced environment
• Communication Skills: Clear and effective communication skills, with the ability to interact professionally with guests and team members.
• Attention to Detail: Strong attention to detail and accuracy in order delivery and guest interaction.
• Physical Stamina: Ability to stand and walk for extended periods and lift trays or other items weighing up to [X] pounds.
• Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, based on business needs.
• TOP Requirement
  • TEAM UP: Be golden, collaborate and help others succeed
  • OWN IT: Be a role model, embrace responsibility and keep learning
  • PASSIONATELY SERVE: Be Positive, care deeply and create memories.

Benefits

• Competitive pay
• Full Time associates are offered insurance coverages, 401K match, PTO, and Paid Holiday Time.
• Employee discounts at our branded hotels.
• SHAMIN PERKS - various discounts i.e. gym membership, rental cars, attractions and many more.

Advancement and Growth
We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. With 76 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine. Join us and be part of a company where your potential is limited only by your ambition

About Us:
In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states. https://shaminhotels.com/

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.