Customer Care Advisor with French

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Job Description:

Providing technical expertise on products and processes supported, undertaking regular analysis of quality errors to identify trends and bridge gaps and increase scope of processes,
Ensure root cause analysis with corrective and preventions actions being done for any customer complaints received.
Process and manage all standardized and non standardized escalations from internal and external sources by conducting research/fact-finding
Ensure any changes to the pre-defined processes are adequately documented and approved, for any new processes – train self and then impart training to team. 
Co-ordinating with other departments or functions to resolve customer problems, when necessary 

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