Informatics Analyst (Remote)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year An excellent retirement savings plan with high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity This is a remote position. Travel up to 20% The informatics analyst team provides first point of contact support to our largest Diagnostics customers. These customers operate Abbott Diagnostics analyzers and many use Abbott Automation systems, troubleshoots, and resolve IT issues related to the transport testing, reflex and retesting of samples, and the management of the results that are produced by Abbott analyzers. What You’ll Work On Troubleshoot, diagnose and resolve complex IT issues, including but not limited to: Analyzer connectivity to Lab Information Systems, automation systems and middleware, middleware issues with results transmission and auto-verification rules, and automation software (DMS) issues related to sample handling, routing, and management. Support our AlinIQ family of products. It is worth noting that the Informatics Analyst team resolves greater than 98% of the customer calls remotely. Manages extremely urgent issues, as often an informatics issue can take down multiple analyzers or even entire automation systems. Manage and resolve complex IT issues via remote connectivity, including connectivity of analyzers to LIS, Middleware and automation systems, Informatics issues related to movement and testing of samples, reflex and retesting of samples, and management of results, including auto-verification and release of results. Careful communication with customers to understand complex problems, investigate a large variety of IT systems remotely, and quickly find a resolution to minimize downtime of analyzers and automation systems. Provides after-hours and weekend on-call support to Abbott Diagnostics customers for Informatics issues, requiring extreme fluency and product knowledge to provide resolution without additional support. Utilizes the ticket documentation system to ensure all meaningful data is captured to support product design/customer usability per compliance standards. Communicates with peers, including teammates, sales, field service, global service support, and quality via phone, email, or instant messaging to collaborate and knowledge share. Required Qualifications Bachelor’s degree in medical technology or information technology is preferred. Minimum 5 years, preferably with a mixture of Medical Technology (Laboratory Scientist), IT or Informatics Analyst, and installation and support of middleware, Auto-verification rules, and Lab Information Systems. Experience with SQL Database Query is also helpful. Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. The base pay for this position is $75,300.00 – $150,700.00 In specific locations, the pay range may vary from the range posted. JOB FAMILY: Support Services DIVISION: CRLB Core Lab LOCATION: United States of America : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 20 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Follow Us: Facebook LinkedIn YouTube Twitter

Salary : $75,300 - $150,700