Client Marketing Services Manager - Healthcare

Location

This position is fully remote, however, the ideal candidate is in Central Florida or on the East Coast of Florida to best establish an in-person relationship occasionally as needed.  Employees have full access to use the Downtown Orlando 321 office as a co-working or production space. 

The JD TL;DR

As our Client Marketing Services Manager, Healthcare you will serve as a crucial link between our client in the health and insurance sector and our internal team, ensuring exceptional service delivery and client satisfaction. You will be relied upon for strategic guidance, handling inquiries, resolving issues and providing excellent support on the account as our client strives to meet aggressive yearly goals. You are our client’s ambassador internally while also understanding that the business needs of 321 should be responsibly considered and incorporated into their every decision. You value efficiency, clarity, communication, collaboration and seek to find “win-win” solutions. Our clients should be regularly and obviously grateful for your specific impact on their business. 

The ideal candidate has a background in working for the marketing department of a large-scale Healthcare Provider or at an Agency that has focused on the Healthcare Industry. 

What You’ll Own and Collab On

• Creative Briefs
• Scopes of Work
• Market research data collection and analysis
• Quality assurance and brand/client goal adherence
• Campaign performance and success
• Consulting clients on new or innovated growth opportunities
• Budget pacing and invoicing 
• Building trust with clients and internal team to deliver work on time and on budget
• Presenting marketing objective in Client meetings with authority and leadership

Some More Specifics:

• Lead client discussions on business goals and strategy; understand what specific KPIs our client is holding us responsible for so that we can optimize and add value beyond their expectations.
• Speak our client’s “business language,” understanding the nuances of requirements and goals within a Healthcare and Insurance organization.
• Clarify strategic requirements, explaining complex ideas and managing expectations.
• Understand client requests and translate those requirements and/or solutions into the appropriate client/agency management tools.
• Lead and facilitate kickoff discussions in order to appropriately set and manage expectations, influence, coach and inspire the team throughout execution and delivery.
• Staying connected with the client’s Project Manager regarding project status and budget pacing, providing regular updates to clients and internal stakeholders in order to understand account profitability.
• A commitment to building authentic rapport and maintaining positive, balanced relationships with clients and internal teams.
• Continued self-development in communication and sales skills.
• Identify and communicate (to key stakeholders) any internal and external risks and issues that may positively or negatively impact our client’s business, as it typically has a direct affect on our business as well. 
  • For example, new projects have a financial impact, affect 321 resource management, could create scheduling conflicts, etc. 
    • The same could be said for a client, as an example, drastically reducing their media spend.
• Support internal teams by celebrating the team wins, jumping in to problem-solve issues, and clearing constraints.
• Demonstrate expertise in navigating complex situations; both internally and with clients.
• Exemplify the 321 values and encourage their integrity throughout the team.
• Support the onboarding of new employees.

Tools We Use

• Microsoft Office Products - Excel, Word, PowerPoint
• ClickUp
• Basecamp
• Google Suite - Drive, Sheets, Docs, Slides
• Slack
• Research software
• Agency Analytics

A Bit About You

• You’ve worked at an agency and you liked that environment
• Proven experience (minimum 4 years) in Client Services on corporate or agency side with a client in the Healthcare or Insurance  industry. 
• Comfortable presenting and continuing to build skills in this area
• Experience contributing to and being a part of team responsible for building and executing advertising and marketing campaigns deploying traditional and non-traditional tactics
• Proven professional experience managing successful client relationships
• Strong attention to detail 
• Wicked strong organizational and communication skills  with the ability to manage stakeholder relationships
• Flexibility and adaptability to work in a fast-paced environment with changing priorities
• Ability to prioritize and solve problems effectively
• Mac and Google Suite proficient
• You have a (borderline) unhealthy obsession with building relationships and helping people and companies grow.

A Bit About Us

In one word: awesome. In more than one word: 321 is a full service marketing agency built on—and fueled by—the uniquely collective strength of our people. We know what it’s like to grind, to create, to dream—we’ve been there before. Our team is built by badass individuals who are all so much more than a job title; leaders who skipped the beaten path and carved their own way. Talent comes from all walks of life and inspiration isn’t born in uniformity.

On our Growth Strategy team, we are curious, results-focused leaders, skilled communicators, problem-solvers and inspiring motivators who understand that people do business with those they know, like and trust. Our approach studies the unique needs of our clients' business, and their personalities, in order to consult on solutions that 321 is positioned to provide, and we get excited about transforming clients into raving fans.