What are the responsibilities and job description for the Customer Service Specialist (2021) position at 321Forms?
Software Customer Service Representative
Location: Hybrid - Work from Home and Office in Atlanta, GA
Schedule: Monday - Friday, 8:00 AM to 5:00 PM MST
Are you passionate about delivering exceptional customer service and solving technical challenges? Do you thrive in a collaborative and creative environment? If so, we want YOU to join our Customer Support Team at 321Forms!
About the Role
As a Software Customer Service Representative, you'll play a vital role in supporting our customers by providing technical assistance, answering questions, and crafting innovative solutions. You'll be the first point of contact for customers, ensuring their onboarding processes are seamless and successful.
What We're Looking For
- Experience: At least 2 years of software customer service experience.
- Tech-Savvy: Strong computer skills and the ability to quickly learn new software systems.
- Communication Skills: Excellent verbal and written communication abilities.
- Problem-Solving: A knack for staying calm under pressure, thinking on your feet, and finding creative solutions.
- Attitude: Motivated, reliable, and organized, with a positive, "can-do" mindset.
- Customer Focus: A genuine passion for helping people and ensuring their success.
Why Join Us?
At 321Forms, we take the paper out of onboarding! Our software helps HR professionals and business managers streamline the hiring process, so new hires can start fast and efficiently. Hundreds of companies across the U.S. rely on our digital tools to simplify onboarding-and we're growing!
Here's what sets us apart:
Creative, Laid-Back Leadership: Our management values innovation and encourages your ideas.
Hybrid Work Environment: Enjoy the flexibility of working from home while also connecting with your team in the office.
Collaborative Culture: We prioritize potential over history and foster an environment of creativity, learning, and results. No office politics here-just a supportive, authentic vibe!
A Day in the Life at 321Forms
You'll assist HR professionals and managers, helping them use our digital tools to onboard new hires. Whether troubleshooting issues, answering questions, or providing technical guidance, you'll empower customers to get the most out of our product.
What We Offer:
A flexible and supportive work environment.
Dental, Medical, and Vision Benefits
Minimum Requirements
- Two years in a customer service related field
- Experience using G-suite, Adobe Acrobat, and CRM software
- Strong analytical and problem-solving skills.
- Ability to work independently and manage time effectively.
- A commitment to delivering outstanding customer service.
Ready to Join the Team?
We know your time is valuable, so we've kept our application process quick and easy! If you're excited about this opportunity, take just 3 minutes to fill out our mobile-friendly application.
We can't wait to meet you and welcome you to the 321Forms family!
