What are the responsibilities and job description for the Franchise Manager position at 322 Hospitality Group?
About Us
We are a group of entrepreneurs, driven creatives, and trailblazers based out of Grand Forks, ND, who aspire to transform the hospitality industry through spaces, valuable experiences, and meaningful relationships. Our brands consist of The Olive Ann Hotel, Skies 322, CRISP & GREEN, Cloud 9 Events, The Opal Event Center, and Sweetwaters Coffee & Tea.
322 Hospitality Group Mission Statement
The 322 Hospitality Group helps individuals maximize their experience in our community with premiere hospitality services, facilities, restaurants, and amenities.
322 Hospitality Group Vision Statement
We recognize that each customer has unique desires and needs while staying in our hotel, attending our events, or dining in our restaurants. We aim to exceed the customer's expectations by making their time positive and memorable.
Job Description
As a Regional Manager, you will oversee franchise restaurants’ day to day operations while assisting all restaurant leadership teams in meeting desirable metrics, training for new restaurant openings, rollouts, resolving customer needs, leading local marketing and advertising efforts and seasonal menu changes. The Regional Manager is a true leader amongst their peers and a committed developer of people. In this role you will be in charge of providing an exceptional guest experience, be a mentor to the franchise restaurants leadership teams, and manage FOH and BOH operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Create and maintain a culture in the assigned restaurants where teammates have the opportunity to gain experience and grow to become future leaders.
- Recruit, interview, hire, and train the right talent for franchise restaurant leadership teams.
- Quickly improve or remove low performers through coaching and documentation.
- Motivate, inspire, and challenge their team to consistently achieve and surpass company goals and standards.
- Control labor costs by reviewing schedules in a timely manner, efficient staffing, and watching labor daily.
- Control food cost by working with the restaurant leadership teams on processes and procedures.
- Monitor and manage operational/financial targets to meet or exceed budgeted expectations including guest service results, sales, labor, food costs & waste, and other costs of goods sold such as paper products.
- Understand how to build on restaurant sales through execution of company marketing tactics, local/grassroot marketing efforts, and promotional programs.
- Facilitate training classes and seminars.
- Enforce training and development of the restaurant teams.
- Communicate with the restaurant leadership teams on all operational issues.
- Provide leadership role for new restaurant openings.
- Live and represent the 322 Hospitality Group mission day in and day out.
- Travel to all restaurant locations on a consistent basis monitoring and conducting all the above duties and responsibilities.
PREFERRED REQUIREMENTS
- 3 years in restaurant management required.
- 1-2 years multi-unit experience preferred.
- This position entails great autonomy which demands for a candidate to be a tremendous outgoing, self-starter.
- Bachelor’s degree.
- High level of hospitality knowledge and experience.
- Extreme attention to detail.
- Desire to learn and develop internally.
- Enjoy and thrive working in demanding environments.
- Proven ability to inspire and motivate teams towards a purpose.
- Successfully communicate to serve as a role model to the restaurant teams.
- Strong background in training and development.
- The ability to work shoulder to shoulder with the restaurant teams.
- Excellent speaking and presentation skills.
- Ability to work a minimum of 45 hours a week, including nights and weekends if demand requires it.
- Must be accessible and available during restaurant operating hours.
- Ability to travel on a consistent basis. Travel will account for 20-30% of this job.
- Capable of standing for long periods of time, lift, and maneuver up to 50 lbs.
- Knowledge of local, state, and federal laws and regulations pertaining to health food code and labor laws.
- Valid Driver’s License (required)
JOB LOCATION:
- This job will be based out of the 322 Hospitality Group office located in Grand Forks, ND.
- This role requires 20-30% of travel to all franchise restaurant locations and working in the restaurants.
TRAVEL REQUIREMENTS:
- This role requires extensive traveling to all franchise restaurant locations and working in the restaurants on a weekly basis.
- 60% of work will be in restaurants, 40% of work is office work. These percentages can vary depending on new restaurant openings, leadership changes, new training sessions, and more.
SALARY RANGE:
$60,000-70,000 Incentive Plan
BENEFITS:
- 401(k)
- Employee Discounts
- Dental insurance
- Health insurance
- Paid time off
