What are the responsibilities and job description for the Front Desk position at 322 Hospitality Group?

About Us

The Olive Ann Hotel is a 79-room locally owned and operated boutique hotel in the heart of downtown Grand Forks. Firmly rooted in Grand Forks' legacy of aviation, The Olive Ann Hotel established a fresh benchmark for sophistication, top-tier service, and a refined experience. Our inspiration stems from the legacy of aviation pioneer Olive Ann Beech, known for her remarkable business acumen and her deep appreciation for art, beauty, and design. We carry forward her legacy with a penchant for delivering extraordinary experiences, paying homage to her extraordinary spirit.

The Olive Ann Hotel Mission Statement

Our mission is to create an unparalleled experience by fostering authentic connections and inspiring intentional service, leaving a lasting and memorable impression.

The Olive Ann Hotel Core Values

Excellence, Perseverance, Integrity, Collaboration

Job Description

The Olive Ann Hotel is seeking individuals with strong multi-tasking skills and a passion for working with people. As a Front Desk Agent, you will play a key role in creating lasting positive memories at The Olive Ann Hotel. You will be responsible for attending to the needs of our guests during their stay and offering our unconditional satisfaction guarantee.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Handling guest check-in and check-out in an accurate and efficient manner.
Providing exemplary guest service by demonstrating a personal commitment to making every guest satisfied.
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve to effectively deal with internal and external customers.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high-pressure situations.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
Must be willing and can work a varied schedule that may include evenings, nights, weekends, and holidays.

MINIMUM REQUIREMENTS :

Approach all encounters with guests and associates in a friendly service-oriented manner.

Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).

Maintain regular attendance in compliance with 322 Hospitality Group's standards as required by scheduling, which will vary according to the needs of the hotel.

Always comply with 322 Hospitality Group's policies, standards and regulations to encourage safe and efficient hotel operations.

Greet and welcome all guests always approaching the front desk in a friendly and warm demeanor.

Handle requests for information, mail, and messages in an efficient and courteous manner.

Answer guest inquiries about hotel service facilities and hours of operation.

Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.

Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.

Be aware of all rates, packages, and special promotions; be familiar with all in-house groups; be aware of closed-out and restricted dates.

Obtain all necessary information when taking room reservations and follow the rate quoting scenario.

Perform other duties as assigned which may include but are not limited to the following : helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds.

POSITION DETAILS

This position reports to the Assistant General Manager.

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