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Customer Field Operations Technician I

330 Piedmont Natural Gas Company Inc
Elizabeth, NC Full Time
POSTED ON 1/22/2025 CLOSED ON 2/8/2025

What are the responsibilities and job description for the Customer Field Operations Technician I position at 330 Piedmont Natural Gas Company Inc?

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NOTES:

  • Must reside within 45 mins from the Elizabeth City Operations Center

  • Weekend and evening work as required and is subject to overtime and some rotating shifts.

Position Summary:

This position is responsible for performing all duties associated with and related to the safe, efficient and cost- effective maintenance of natural gas facilities and appurtenances as they relate to natural gas systems per 49CFR Part 192 and Piedmont Natural Gas policies and procedures.

This position performs a variety of activities associated with service installation and maintenance and unregulated activities. Specific duties include but not limited to utilization of computers and computer order / record keeping systems, working service orders associated with current required operator qualifications.

 Responsibilities & Duties:

  • Perform meter turn-ons and turn-offs

  • Deliver disconnect notifications to customers

  • Read customer meters

  • Install meters and meter sets, may include industrial meters

  • Light pilots, test and inspect appliances and gas equipment to ensure proper operation

  • Perform farm tap maintenance

  • Remove meters

  • Respond to high bill requests by performing dial tests, appliance and filter checks

  • Meet with customers regarding line relocates

  • Change out meters related to the sample testing program

  • Repair water heaters, appliances, etc. (Install if licensed)

  • Monitor for meter tampering; ensure meters are securely installed

  • Monitor atmospheric corrosion and paint as needed

  • Locate gas lines

  • Inspect/maintain farm tap stations

  • First Responder to emergency/leak calls; evaluate and grade leaks

  • Assist in training service apprentices

  • Assist O&M group with line repairs

  • May performs leak surveys

  • Assist other departments as needed

  • Clear pipelines

  • Repair/install temporary clamps on steel risers

  • Repair damaged ½” and ¾” plastic services

  • Bar test to evaluate and grade underground gas leaks

  • Prepare unregulated estimates and maintain computer record keeping

  • Perform other duties as assigned

 Basic/Required Qualifications:

  • High school diploma or GED.

  • Demonstrated mechanical aptitude

  • Basic computer knowledge working in a Windows environment·     

  • Possess and maintain a valid driver’s license

Desired Qualifications:

  • Two year degree and or Technical Certifications

  • Experience with plumbing license, electrical or HVAC

  • Possess a minimum of one: Plumbing License (P1 or P2), Fuel Piping License/Journeyman, HVAC License, Electrical License (Limited or Full). Must be willing to use license(s) for Piedmont Natural Gas Business purposes

  • Experience in Customer Service

  • Demonstrated effective communication (verbal and written) and interpersonal skills

  • Safety awareness

Physical Requirements:

  • This position contains a weight restriction of 275 pounds as an essential function of the job. The purpose of this restriction is to ensure that all weight-rated equipment is used in an appropriate and safe manner within maximum allowed weight loading.

  • Must work outdoors in adverse weather conditions; flexible work schedule; lifting up to 75 lbs.; frequent bending, stooping, standing, crawling, digging, climbing; works on uneven terrain, many times with heavy vegetation; manual dexterity (hand/eye coordination); keen eyesight; good hearing; good sense of smell; comes in frequent contact with insects and animals.

 Other Requirements:

  • Field Mobility Classification - Work will be performed in various field locations, as needed, after the onboarding period. However, field employees are required to live within a reasonable daily commute to their assigned work location. 

  • Perform on call duty as scheduled/assigned

  • Weekend and evening work as required and is subject to overtime and some rotating shifts. Must reside in Resource Center service area; some Resource Centers may require residing in certain counties within the Resource Centers.

#LI-AB2

Travel Requirements

15-25%

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No

Posting Expiration Date

Thursday, February 6, 2025

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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